6.2/10

    From 13 passenger reviews

    David

    from United Kingdom - February 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Pathetic customer service, rude , unhelpful and obstructive, will never use again

    Angie

    from - September 4, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Absolutely fabulous for a low cost airline, could not fault the experience, will fly again

    Susan

    from Spain - May 30, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Wow wow wow excellent service pilot went out of his way to give my daughter pics with friends for her hen party what an absolutley fab man he was smiling ad ha ing fun with us all first class pilot his name was charlie had photos with us nothing was too much trouble flight attendants fab service happy people fab well done jet2 excellent top class [email protected] 26th may pilots name charlie star as far as im con et ed

    mackenzie

    from United Kingdom - February 5, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I love jet2.com

    Aaron

    from United Kingdom - January 9, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Flew out of Sofia on Saturday evening to Manchester. To say i’m unimpressed by Jet2 would be an understatement. To begin with, check in was painfully slow, it was obvious the employee handling the queue was not adequately trained to handle the volume of passengers. We needn’t worry though, as our flight didn’t depart anywhere close to the departure time.

    We were one of the last group of passengers to be loaded onto the buses to take us to the plane. We sat outside the departure gate for around half an hour without moving. No member of staff explained what was going on, and it was -20 degrees. That might not sound like anything to worry about, but thats incredibly cold to be sat outside on a bus with no heating for half an hour. To make matters worse, when the bus did actually move to the plane the other buses that had departed before us had been sat on the runway and there was no one on the plane. So naturally when the doors opened everyone was queuing on the runway to get on the plane, which took another half an hour.

    It’s completely unacceptable for passengers to be expected to stand in -20 degrees for upwards of an hour. To compound the experience when we did get on the fligh

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