4.8/10

    From 29 passenger reviews

    Alisha

    from Australia - May 17, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I took a trip to Hawaii for the first time ever for my honeymoon with my husband. Somehwere I had planned to go since I was a child. The island is beautiful and the people are lovely. Unfortunately the staff and customer service wasn’t. We were left hungry both on the way and back as they couldn’t provide a vegetarian meal even though I had checked double times both ways. no effort was made to provide substitute food and the staff has very little concern. The 9 hour flight was a struggle and we will not be flying with them again. After complaining we received 100 credit with the airline. Not sure how this helps me?

    Geoff

    from - April 27, 2018

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Paid extra for Premium Economy seat from Honolulu to Sydney, a 10 hour flight. The extra legroom was great but seat still not too comfortable. The first meal was ok but second meal (over 6 hours later) was just a sandwich and a drink. The biggest disappointment was how rude most of the cabin crew were. During the flight i was quite thirsty and i rang my buzzer for crew assistance. A female attendant came over and said “yes”, i asked for a coke and she rudely said this to me “i will get your drink this time but in future you can go to the galley there (she pointed) and get your own drink”. I was dumbfounded. The passengers around me couldn’t believe what they just heard. And to top things off, i was in the window seat and a female passenger was asleep in the seat next to me. Do they actually expect me to wake up a fellow passenger so i can go and get a drink. First and last time i will be flying Hawaiian. I always imagined this airline would be one of those airlines where you walk away telling everyone about the beautiful crew on board, not how rude they were.

    Nika

    from New Zealand - January 11, 2018

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew Hawaiian from Honolulu to San Francisco. It was a good experience overall; pleasant cabin crew, good entertainment choices, acceptable food. I would definitely choose them again.

    Judi

    from United States - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Lousy communication and foreseeing needs. Ten hour delay arriving home at 5 AM. Not acceptable. We were a party of 9 and will never fly this airline again. Many of the people on the plane said the same thing. One passenger said it was his 3rd flight on Hawaiian in a year and all of them were majorly late. I received information on travel credit and I tried 3 of the boarding passes. I got the error sign each time. I finally ripped up all the information since I don’t plan on ever flying this airline again. I have shared this information with dozens of people already to make sure they never make the mistake of booking with Hawaiian.

    Kevin

    from United States - August 16, 2017

    Flew Premium Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Bad attitude issues with employee of Big Island, Kona airport of Hawaii. Out of 2 weeks Hawaii vacation with 2 family this was to worst experience. Very humiliated, discriminated, have not felt like this even in other 3rd world country or Europe..Just because one carry on bag out of 8 for 8 passenger had 5 lb more which we were ready to pay for. Whole family was pushed aside and threaten to miss that flight to Kona. When you travel you don’t carry weighing scale with you..if you need to charge extra that’s fine, a person who is flying this long with 8 person obviously not going to argue over $35 …you don’t treat like we are not wanted on your island….

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