4.8/10

    From 31 passenger reviews

    Timothy

    from United States - September 18, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I would recommend flying with Hawaiian Airlines because of the Aloha they have with not only with the
    passengers, but with their employees which includes : Flight Attendants, Ramp Personnel, Airport Lobby Agents, Boarding Agents (Jet Bridge Personnel.) When I Chose the Window Seat in the EXIT ROW, the
    Flight Attendants before every flight that they always let us passengers if there was an emergency to see if we can assist the Flight Attendants to evacuate the aircraft and to locate the LIFE JACKETS. The Flight Crew are the best in the business because the Pilots and Flight Attendants of Hawaiian Airlines always greets with the Aloha Spirit of the Hawaiian Islands.

    Ann

    from United States - March 18, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I’d say this is the biggest and the only scamming airline that I’ve ever encountered. During coronavirus crisis, every airline is helping their customers with rebooking. Only Hawaiian airlines just ran away and disabled all their telephone numbers so no one, not even agents could get through.

    Alisha

    from Australia - May 17, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I took a trip to Hawaii for the first time ever for my honeymoon with my husband. Somehwere I had planned to go since I was a child. The island is beautiful and the people are lovely. Unfortunately the staff and customer service wasn’t. We were left hungry both on the way and back as they couldn’t provide a vegetarian meal even though I had checked double times both ways. no effort was made to provide substitute food and the staff has very little concern. The 9 hour flight was a struggle and we will not be flying with them again. After complaining we received 100 credit with the airline. Not sure how this helps me?

    Geoff

    from - April 27, 2018

    Flew Premium Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Paid extra for Premium Economy seat from Honolulu to Sydney, a 10 hour flight. The extra legroom was great but seat still not too comfortable. The first meal was ok but second meal (over 6 hours later) was just a sandwich and a drink. The biggest disappointment was how rude most of the cabin crew were. During the flight i was quite thirsty and i rang my buzzer for crew assistance. A female attendant came over and said “yes”, i asked for a coke and she rudely said this to me “i will get your drink this time but in future you can go to the galley there (she pointed) and get your own drink”. I was dumbfounded. The passengers around me couldn’t believe what they just heard. And to top things off, i was in the window seat and a female passenger was asleep in the seat next to me. Do they actually expect me to wake up a fellow passenger so i can go and get a drink. First and last time i will be flying Hawaiian. I always imagined this airline would be one of those airlines where you walk away telling everyone about the beautiful crew on board, not how rude they were.

    Nika

    from New Zealand - January 11, 2018

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew Hawaiian from Honolulu to San Francisco. It was a good experience overall; pleasant cabin crew, good entertainment choices, acceptable food. I would definitely choose them again.

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