8/10

    From 71 passenger reviews

    Bronte

    from Australia - August 17, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My seat was recently cancelled for the 3rd time since the start of August. Not only was it once again cancelled but I was told 24 hours in advance and the reason was due to the Australian government restrictions which were put in place OVER ONE MONTH AGO.
    This airline need to manage their flights better and tell customers when they EXACTLY HAVE A SEAT!! By the looks of it they are bumping people off flights if someone else pays more.
    I had travelled from a remote island in Indonesia to Denpasar airport just to be told my seat was no longer available and there was nothing they could do. The travel time took 3 days and 3 nights and over 200 Australian dollars of travel expenses, and the next flight available is in 2 WEEKS which will cost me even more in layover time.

    andrew

    from Australia - January 3, 2019

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We fly twice a year return from Perth, Australia to Jakarta. We take direct flights. This means an evening flight to Jakarta and morning flight to Perth. We fly economy. Always we find check in at each airport pleasant and staff happy to see us. On board I relax with an G&T to Jakarta and take in a movie. On the morning flight to Perth I just relax and really not looking forward to returning to work

    Rosabelle

    from Indonesia - November 27, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I recently flew with Garuda Indonesia to HongKong in October 2018. I departed Jakarta on October 20th and my flight was delayed for 4 hours! and one of the hour was inside the plane with very minimal information to passengers as to why we’re sitting on the runway for that long. The airline did not give any snacks, food and beverages to passengers because of this delay. As a result I arrived much later in HongKong and that was such as huge waste of my vacation time! The food for a 3+ hour flight is inedible!! the worst that I’ve had for longer flight time. The crew’s service was so bad. no smile and rude and I even got a “racist” treatment from the male flight attendant on my flight back from HongKong to Jakarta. The service was slow and seemed to only favor foreigners (flight attendants were so friendly and attentive and nice to westerners and that’s what Garuda is known for in my opinion). I wonder how they got the award for the best crew! They probably only interviewed and got the positive feedback from Westerners who were treated like Queens and Kings by Garuda Indonesia flight attendants. They so do not deserve the award at all. My family also got a bad service and treatment from Garuda Indonesia flight attendants on a Singapore-Jakarta flight in October. I will not make it my choice to fly Garuda Indonesia for international flight ever again. Service was very very very very very poor (i can’t emphasize the poor service enough!), food was inedible and aircraft is old and toilet is dirty.

    eko

    from - February 22, 2018

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    it’s the best airline in my country

    Margaret

    from Australia - July 23, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We flew from Sydney to Bali and found it to be a comfortable flight. The seats were spacious, meals excellent and the service first class. Pity we cant fly from Adelaide as it would definately be our first choice. Rate them very high compared to other airlines we have used.

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