from United States - November 9, 2022
Flew Premium Economy Class
Sadly, like many other passengers I have been trying to get in touch with Eva Customer Service to modify my ticket without success (literally, dozens of calls during their posted hours of operations that are answered with a recording telling me to call back). I would expect to be able to do this on their website, but apparently since my ticket involves multi-city (rather than round-trip), the change requires to be done via Customer non-service. This is very sad as I’ve flown Eva from SFO to southeast Asia often for about 15 years and have generally enjoyed the comfort and level on onboard service. However, this issue has so turned me off from Eva that I probably will look to Singapore Air or another carrier for future travel – even recognizing using Singapore will add to my time in the air.
from Thailand - September 11, 2020
Flew Economy Class
I have sent at least 5 e-mails asking for my refund which was due 3 months ago and nobody is bothered to even reply.
I will be posting this on all medias as well as reporting this to Resolver and Scamadvisers.
I did not cancel the flight! EVA cancelled it and I would greatly appreciate my refund as it is way overdue.
Below was your message to me ….
Dear LAROCQUE ANNABEL MS：
RECEIPT FOR APPLICATION OF REFUND
SERIES NO.： E20200415YVR0008
APPLICATION DATE： 2020/04/15 AM 04:36:36
PASSENGER NAME： LAROCQUE ANNABEL MS
APPLICANT AND CONTACT： LAROCQUE ANNABEL MS
TICKET NO.： 6954561971114
UNUSED PORTION： TPE-CNX
THE REFUND AMOUNT IF ANY WILL BE CREDITED INTO YOUR CREDIT CARD ACCOUNT AS BELOW：
VISA Card ************7013 / 0323
PAY DATE： 2 MONTHS LATER
HANDLED BY： SYSTEM
SENDING TIME： 2020/04/15 04:40:04
from United States - January 16, 2020
Flew Economy Class
We’ve flown EVA for many years. Every year I’m unable to logon. I copy/paste my logon details every year and they never work. EVA has the worst IT department. Customer service is unavailable to fix it.
EVA should be ashamed. Read reviews for the EVA’s phone app. Awful! I tried to logon this year & got a message that 2 accounts use my same info. The same logon info worked last year. I never created a new account. They blocked me from trying to fix the issue online and require me to contact customer service. But customer service closes at 5:30 PM.
I called the desk at my local international airport. They told me to call Reservations – which was closed.
There’s no way an international airline should be unable to fix their own IT deficiency for their customer at any hour of the day or night. I just wanted to confirm my flight and check-in online as they encourage.
They now charge $80 for my wife to sit with me. The short leg is a $20 rip off too.
We used to select our seats when we bought our tickets every year. EVA Air should be embarrassed.
from Thailand - June 18, 2019
Flew Economy Class
Customer Service: 0 out of 5 Stars.
Recently booked a ticket through evaair.com and had a very disappointing customer experience; booked a ticket last night at 10pm; accidentally hit the wrong date – called into customer care during operating hours firstly in Thailand (flight from BKK to LHR) to change to the correct date and have to pay an additional 5,000 baht penalty for changing the date on a flight literally booked moments before (the flight is more expensive, and that’s OK).
Called Taipei as well to see if they would wave it; same result, can’t change the penalty cost for changing the flight even if there is a mistake in the initial booking. Had to call 3 different customer care lines in Taiwan – most of them not even connecting. It was cheaper to cancel the entire transaction (a penalty of 3,500 baht instead); but they also hold the money up to 2 months – insane.
So I paid their penalty fee and call costs for a simple mistake prefaced by an online booking system that forward dated the months.
from United States - March 31, 2019
Flew Business Class
Impressive! I was in Business Class, 14 hours to Hong Kong……pleasurable flight with great service. Nice attentive cabin crew.