1.3/10

    From 6 passenger reviews

    Ruopei

    from United States - August 30, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I bad experience with Eurowings. The fly was delayed for almost 4 hours without explanation. When we order the tickets we were not informed that no meal would be served. We travel around world with many other airlines. This was the first time without meal during 10 hours fly.
    The seats are not comfortable with less leg room.

    Victor

    from Belgium - July 28, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Groundstaff was incredibly unhelpful and rude. Under no circumstances is it advisable.

    Monica

    from - June 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I faced extreme discrimination by Eurowings. Today when I was about to board the Eurowings gate at Zurich, and a Eurowings employee stopped me and asked me to wait on the side. After all the other passengers boarded in the plane, he demanded that I pay a penalty of 70 euros for my hand luggage – a normal sized backpack. I received an email from Eurowings before the flight stating that hand luggage is allowed at no extra cost: “Dear passenger, your Eurowings flight is heavily booked today. To help us depart on time, please hand in your hand luggage at the check-in counter! This service is free of charge for you.” Confused by his request, I tried to show the email to him, but he threatened that he would call the police if I try to argue with him any more. I then witnessed Marc do the same to all the other people who were the same race as me regardless of what they were carrying. I am extremely disappointed that we were treated like this and charged this unfair penalty even though the email clearly states we should not.

    Ami

    from Romania - August 16, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This is the most untrustworthy company with which I flew ever. I flew with then to and from Palma de Mallorca and both times the flight was delayed 4 and 2 hours with the same lie – the airplane has to be changed due to technical problemes. The other pasengers told us that this lie was told also the days before to explain delays. Never will fly with them again.

    Dave

    from Spain - April 27, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Worst way to fly!
    I was not allowed to board my flight to Leipzig from Barcelona, when I arrived to the airport 2 hours in advance, due to their representatives not checking me in on time. It is also unfair that I am not, at the very least, offered a voucher with your airline to fly equal value (the amount I had to pay for a last minute flight). Terrible customer service. Discrimination. And inefficiency of your company. Thanks a lot for forcing me to pay 500 Euro more to fly with your sister company. I really appreciate it.

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