Eurowings

Worst experience ever. After only being informed once arriving at the airport about a compete flight change (different airline and different day) their customer care was even worse. One month after emailing them I received feedback saying they sorry for their poor service delivery and they offered me compensation.
They asked me to send through my banking details so that they could transfer the money into my account. I sent through the required information, only to get one last slap in the face from this joke of an airline. Their response read “We are sorry for previous email we must respectfully inform you that current European regulations are not applicable to the routing travelled.”, this after initially receiving a contradictory email which said the opposite – “In accordance with applicable EU regulations, we would like to offer you compensation in the amount of…” I am not sure where to take this further as their customer relations department have lacked proper explanations and are extremely contradictory. If this if how they handle poor service, I can confidently say that I will never recommend, nor will I ever fly with then again in my life.

The worse ever experience in my life.The flight from Edinburgh to Thessaloniki on 9.7.2022 through Cologne was delayed by 2.5h and this had a result to lose the connecting flight to Thessaloniki and as a result I flew from Cologne to Thessaloniki at 6:30 and arrived in Thessaloniki on 10.7 at 10:00, instead of arriving at 23:00 on 9.7. The delay was more than 3h. I sent an email on the 10.7 to Eurowings asking for compensation and they replied on 22.3 which is almost 8 months old. This is absolutely disgusting and appalling. In Cologne, they offered no refreshments or voucher or accommodation as they are obliged by law. Not only things, but now they told me in the email that am not eligible for the compensation of the tickets. Additionally, they gave no explanation for the delay of the flight. NEVER AGAIN EUROWINGS. BE VERY CAREFUL IF YOU ARE PLANNING TO BOOK A TICKET WITH THEM

Eurowings is a lowcost operator so don’t hope for much. Our EW flight was operated by a super disgusting Avion Express plane that was so dirty I cannot even describe. Even the safety cards had childrens drawings on them… I wonder if EW knows how this Avion is handling their flights. Nothing is included in the EW service.

I bad experience with Eurowings. The fly was delayed for almost 4 hours without explanation. When we order the tickets we were not informed that no meal would be served. We travel around world with many other airlines. This was the first time without meal during 10 hours fly.
The seats are not comfortable with less leg room.

Groundstaff was incredibly unhelpful and rude. Under no circumstances is it advisable.