4.3/10

    From 48 passenger reviews

    Bill

    from United States - May 8, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    yesterday i was on the Ethiopian Airlines website looking for a flight to Nairobi Kenya. your site suggested a flight from Boston, and it said “+1” for arriving the next day. i selected the flight and paid the fair. as soon as the itinerary came up it actually was +2 – two red eye flights back to back. i called the help line and was told that there was no way to cancel a reservation made an hour previously because the flight was “less than 7 day s away”. i asked to speak to a supervisor and again was told that the rules state that the flight was less than 7 days away and the only way to cancel a USD$795 ticket was to pay USD$300. i understand the “rules” but i have been traveling internationally for years and every airline i’ve ever traveled on allows a ticket to be cancelled if the request is made an hour after it was purchased. United Airlines, British Airlines, American Airlines, i have had this happen to each one but for some reason Ethiopian Airlines has no flexibility and no customer service.

    Taher

    from South Africa - April 25, 2019

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flew from Johannesburg to Bahrain on the 14th April 2019 and returned on the 19th April 2019.

    Pros
    The aircraft was good
    Everything Worked
    The flights were all smooth

    Cons
    All fights departed late and arrived late
    This meant that I was rushing in Addis to catch the connecting flights both ways
    Flight from Bahrain left over an hour late
    On the way to Bahrain, we stopped in Dammam which was not reflected on the ticket
    The drinks are hot and there was no ice on any flight
    Food is not good
    The general hygiene is bad. The toilets are the worst that I have ever seen.
    Some flights have TV’s behind the seats and others dont.

    General Notes
    Ethiopian Airline are generally cheaper than other flights but not worth all of the negatives. If I had the choice, I would not fly with then again.

    Samantha

    from Ireland - February 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I am disgusted with the treatment I have received from Ethiopian Airlines. I traveled to Malawi to attend my father’s funeral and scattering of his ashes. A sad and stressful time. This was compounded by the fact that not only did I not received my luggage on the day of my arrival (13th February), I still to date have not received it (26th February). I am now back from Malawi after spending the 4 days that I was there wearing the same clothes!! I had to go to my father’s funeral and scattering of his ashes in the same clothes I had been wearing for 3 days!! My vacation was budgeted and was not meant to be going clothes shopping!! As well as the fact that where we were was in a remote area of Malawi. You have cost me a lot of money, you have cost me a lot of stress. I have made a monetary claim with Ethiopian Airlines which you have ignored along with ignoring where my luggage is. I am disgusted. Thank you Ethiopian Airlines for causing me such stress

    Avijit

    from India - January 3, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Traveled Mumbai to Cape Town and back. Worst customer ever. Mumbai – Capetown The flight had layover at Addis Ababa. On reaching Addis Ababa, we were sent to terminal without any guidance on what is to be done, as Capetown flight was not showing on the terminal schedule monitors. After inquiring we were told that flight ti Cape town had already left and we will have to wait for 24 hours in Addis Ababa. We were transported to a 2 star accommodation. Next day we caught our flight to Cape town. On reaching Capetown, our 1 baggage was missing. After 3 days of follow up, the baggage was finally found and returned Capetown – Mumbai The flight had layover at Addis Ababa. Again on reaching Addis Ababa, we were told that Mumbai flight had left, and we will be sent to New Delhi after 4 hours and from there to Mumbai, totaling a delay of more than 12 hours. On reaching Mumbai, this time the entire baggage were missing. After 2 days of rigorous follow ups, the baggage was found, couriered to my address. Upon checking my bags, i found that all my valuables like watches, perfumes etc were missing. Even after raising the issue at all possible Ethiopian Airlines touch points, no response from the airlines. Really the most stressful travel one can ever take. So if one has had a relaxed life and want some challenges in life, Ethiopian Airlines is the way to go.

    pragya

    from India - September 22, 2017

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I travel through Ethiopian airlines from BOM to TEL AVIV and back. I had 8 hours layover in Addis Ababa, so I was thinking that I have spent 8 hours at the airport but the airlines provided me hotel accommodation at Addis Ababa. A driver picks me at the airport and drops me at hotel and vice versa. When I landed in TEL AVIV, I lost my baggage and I got panicked. But, I would say that their service was good and I got my baggage on the same day after few hours. While travelling back to India again I had a layover of 8 hours at Addis Ababa and this time they provided me Ethiopia tour. The tour guide first took us to a museum and then to an awesome Ethiopian cultural restaurant. We enjoyed the awesome Ethiopian cultural food there. Then there was Ethiopian music and dance show which was way beyond my expectation. I danced a lot there with them. I just loved to be there. So, in short, I would recommend Ethiopian Airline to everyone. Don’t afraid if there is 8 or 9 hours layover, you will enjoy it completely.

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