Ethiopian Airlines

I recently travelled with Ethiopian Airlines to Cape Town and unfortunately, it was the worst travel experience I have ever had. The cabin crew disposed of my new Invisalign trays, which meant I lost out on five days of treatment. The hotel I stayed at during my overnight transit was below standard, and I broke out in spots as a result of spending time there. Upon arriving at Kinshasa NDJILI airport, one of my checked bags did not arrive and it took 10 days for it to be returned to me – and when it did, my luggage was broken into, with the lock removed and screws left exposed. The only missing item was a jewellery case with vintage Chanel jewellery, including a pair of gold Chanel dangle earrings that my late Aunt gave me. I was heartbroken and deeply saddened by the entire ordeal.

This experience has made me vow never to fly Ethiopian Airlines again.

The worst airlines I ever traveled on and I traveled with more than 25+ airlines. It is mismanaged, they charge you for your extra bag twice. The bags are always delayed or lost. I don’t you recommend this airline for anyone. It definitely will make your life/travels difficult.

Good Service.

DISASTER! HANDS OFF! WORST EXPERIENCE EVE!

Flight canceled without informing me. We I call them because I wasn’t able to make the check-in online the day before the flight, they told me that it was canceled. INACCEPTABLE!
After 8 calls every 2hours (each call took lasts at least 45mins) trying to get another solution, I got the confirmation that they put me on another flight that will leave in less than 2hours. I took the taxi to the airport right away but Of course it was too late so I missed that flight.
Today, we are one day after the initial flight and I still don’t have a solution from Ethiopia Airlines. I do not know if I will travel to spend holiday with my family or not.

I called a million of times. Sometimes the just cut off or hang up during a call. They never call back the customer for helping finding a solution, no emails. The lied to me many times saying they will call me or will send e-mail but never do that.

I am abandoned to myself and will take a lawyer again Ethiopia Airlines!

We had booked to fly in 2020 but had to cancel because of covid. We were given credits for 2 different flights. When I tried using these credits the problems started. Dealing with Ethiopian Reservations is a streesful exercise. Ringing is totally stressful. An agent answers and then I would start my explanation and they would cut me off. Emailing is slightly better but I would have to send the same information several times before I got anyone to do anything. Finally I booked our flights. Two weeks before we were due to fly they canceled one of the bookings and said we would have to change the dates. After much stress with emails and calls I finally sorted it out . We were told we could use our excess credit for an upgrade. But, when we tried to do this they refused. So in effect they stole 224 pounds from us.
The flights were OK. Staff not so helpful or friendly. The food was disgusting and the mains were inedible.
AVOID Ethiopian if you can.