4.3/10

    From 53 passenger reviews

    Begashaw

    from Canada - April 26, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was 100% satisfied with the service I got, from the double security checks to landing, to all the service I got by very good looking and professional crew members in between. No wonder the airline is able to be successful and winner of so many awards.

    Sarah

    from United Kingdom - February 8, 2020

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I have travelled with Ethiopian Airlines – this is my second time. I don’t eat on flight usually (my choice), but I enjoy my tea while flying. During my flight, I requested for simple tea, the hostess actually was making fan of me, she demeaned me for asking for tea.
    Second time – on a different flight with same airline, I requested for tea, the attender actually looked at me like I was asking some thing out of the ordinary, again I was not given one…
    The rest of the services were good

    Tebebeyesus

    from United States - December 12, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We bought a ticket from Ethiopian airline two months out of our actual flight date(Actual Flight date is Jan 31st/2020). We bought 4 tickets for a family vacation and by mistake chose the wrong date. After buying the ticket we wanted to change the flight date to be 2 days later than the booked flight date, namely Feb 2nd/2020. To this request, Ethiopian Airlines is charging us what they call a cancellation fee of $300 per ticket which comes out to $1200 plus the price difference which they say is $130 per ticket. So, just to do a mere change of flight date, Ethiopian airlines is charging us a Total of $1720. I find this highly unethical and incredibly insensitive.

    Lilian

    from Zambia - July 15, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We bought round trip tickets for June departure and July return. We lost our baby patient on their plane on our way to the destination. They have a rule that in the event a passengers dies, you will be offered a free return flight. We needed to return to our country right away but they refused to give us a free return flight. They made us call different people to get the return flight but they all denied to give us one. They said we only had the death summary given to us on the plane, instead of a death certificate, which is why we couldn’t get the free return flight. After multiple calls, we finally spoke to someone that told us that we should purchase the return tickets and we could claim the refund later on when we have the death certificate. I called today to get a refund but I was told, the rule doesn’t apply anymore since we went ahead and purchased the return tickets. We were mislead, there was inconsistent information, my only hope is that Ethiopian airlines will train their employees or find competent ones.

    Milli

    from South Africa - June 25, 2019

    Flew Business Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I flew Ethiopian return from CPT to UK. I upgraded my ticket for the return journey (ET847). The seating was fantastic – but I was totally disappointed with the food served. I am GF and I never got a decent meal… Even though the hot dinner was GF, the other items on the tray were full of Gluten! If I had not checked the ingredients I may have been poisoned.
    I thought the food would be better in Business. Other passengers had a choice, I had to eat what was put in front of me. The before-dinner snacks were full of Gluten. For starters I was served fruit salad and green salad, followed by a fish-dish with tomato (it looked like it came from Economy). The dessert trolley and chocolates were full of Gluten!
    The service, staff, and bed were fantastic, but the meal was disappointing. Ethiopian did not even try!
    I am unhappy that I paid so much and ended up eating the same, boring meal that I got in Economy. I would like Ethiopian to upgrade my partner’s ticket free of charge from ADD to CPT when he returns mid-July. Upgrading his ticket would make me happy again.

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