4.7/10

    From 6 passenger reviews

    Marco

    from Italy - September 26, 2019

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Definitely NOT recommended for punctuality : I (an friends) used it repeatedly between Republica Dominicana and Cuba (FOR LACK OR ALTERNATIVES) and take-off times are famous to be totally unpredictable …
    COST too is definitely not low: Rep. Dom. to Cuba (or vice-versa) tend to cost very close to economy-seats for flying across the atlantic !
    All the rest is fine enough: planes look reasonable, and personnel looks OK.

    Kim

    from Canada - May 1, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We had never heard of this airline prior to booking our trip. When our travel agent assured us that this airline was safe and reliable, we trusted in her expertise. The day of departure ran smoothly, and the flight was on time. However, as soon as we stepped on the plane, it was dirty, small, old, and extremely uncomfortable. Hardly any leg room, and absolutely no in-service entertainment, making our flight to Varadero very unpleasant. At this point we had decided we are never flying this airline again. The day of returning back to Toronto, we arrived at the airport at our usual time, 3 hours prior, and the check in process was normal. We waited for 2 hours for our flight that was scheduled to depart at 8:15pm. As the time was approaching, we noticed that the plane hadn’t yet arrived, which was odd given that every other plane was arriving at least 1 hour prior to departure. At roughly 8:45pm, they finally updated the screen at the airport stating our flight delay of 3 hours, making our departure now at 11:05pm. All passengers were evidently upset, as we were now at the airport for ~5 hours, as we watched roughly 10 flights depart to Toronto (our destination) throughout

    K

    from Canada - November 18, 2015

    Flew First

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    In early November 2015 I flew Cubana Air return from Toronto to Cayo Coco and had the best flight experience in a number of years. If you are looking for exceptional leg room, great inflight service and an appreciation for your hard earned travel dollars, you may want to consider Cubana. I admit that I was apprehensive in booking this all inclusive vacation through Hola Sun because their air carrier was Cubana but any apprehension is no more.
    In addition the plane was clean, the seats were free of any stains or rips and boarding at both Toronto and Cayo Coco was organized and professional.
    If you do decide to book a flight with Cubana, it really is worth it to get the “club class” upgrade costing $120.00 Canadian per leg. It was first class fantastic with a very good hot meal, excellent drink service and service beyond compare. Unfortunately the “club class” is only available for upgrade to at the airport upon check in…not available during pre-booking.
    If you have already booked with Cubana and read negative reviews about the airline, don’t be concerned. I am a frequent flyer and I had nothing whatsoever to complain about.

    jose

    from Spain - January 11, 2015

    Flew Economy

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    with 24 hrs delay out of havana to madrid…good attention, information and service…only that the company does not care for your connections even though they signed under the montreal protocole do not comply with it….
    i had to buy other tickets and hotel in madrid..careful with this and in the event of a delay more than 4hrs, keep all your tickets boarding vouchers etc…because you have to go via demanding the airline in the tribunals

    Giovanna

    from Australia - September 28, 2013

    Flew Economy

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    We travelled recently from Mexico City to Havana and back and from Santiago to Havana,this last flight was 5 hours late but was very satisfactory

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