Cubana

I have flown with Cubana 3 times to Havana. Once from Mexico and twice from Madrid (2022 and today).the 3 flights where on time and checking in goes smoothly. Nice is that a lot of luggage is allowed. The personnel is friendly. The planes are acceptable, well cleaned. Leg space is more than average. With for me about 25cm free knee space. I can stretch my legs fully. Prices are transparent. They are always the same no matter when you book. Prices are sometimes similar and sometimes well below competition. Food is like in most airlines. In flight entertainment is via free wifi on your phone, you can watch movies, but who needs it?

Definitely NOT recommended for punctuality : I (an friends) used it repeatedly between Republica Dominicana and Cuba (FOR LACK OR ALTERNATIVES) and take-off times are famous to be totally unpredictable ... COST too is definitely not low: Rep. Dom. to Cuba (or vice-versa) tend to cost very close to economy-seats for flying across the atlantic ! All the rest is fine enough: planes look reasonable, and personnel looks OK.

We had never heard of this airline prior to booking our trip. When our travel agent assured us that this airline was safe and reliable, we trusted in her expertise. The day of departure ran smoothly, and the flight was on time. However, as soon as we stepped on the plane, it was dirty, small, old, and extremely uncomfortable. Hardly any leg room, and absolutely no in-service entertainment, making our flight to Varadero very unpleasant. At this point we had decided we are never flying this airline again. The day of returning back to Toronto, we arrived at the airport at our usual time, 3 hours prior, and the check in process was normal. We waited for 2 hours for our flight that was scheduled to depart at 8:15pm. As the time was approaching, we noticed that the plane hadn't yet arrived, which was odd given that every other plane was arriving at least 1 hour prior to departure. At roughly 8:45pm, they finally updated the screen at the airport stating our flight delay of 3 hours, making our departure now at 11:05pm. All passengers were evidently upset, as we were now at the airport for ~5 hours, as we watched roughly 10 flights depart to Toronto (our destination) throughout