About Cubana

Cubana de Aviación, commonly known as Cubana, is the national airline of Cuba and one of the earliest carriers in Latin America. Established in the early twentieth century, Cubana has played a significant role in the history of aviation in the region. It was among the first to establish international services in Latin America and has been instrumental in connecting Cuba with the rest of the world despite the geopolitical tensions that have shaped its operational environment over the decades. The airline has a rich history of both passenger and cargo service, contributing significantly to both national and international aviation sectors. Cubana's fleet is composed of a variety of aircraft suited to both short-haul and long-haul flights, allowing it to serve a network that includes domestic and international destinations. Over the years, the airline has updated its fleet to adapt to changing technological and economic conditions, always aiming to improve the comfort and safety of its services. The fleet maintenance and updates are in line with international aviation standards, ensuring that safety, efficiency, and customer service are maintained at high levels. This approach helps Cubana remain competitive in the international aviation market, despite the various challenges it faces. The services offered by Cubana are designed to meet a broad range of customer needs, focusing on providing a uniquely Cuban travel experience. Onboard services highlight Cuban hospitality, cuisine, and culture, offering passengers a taste of Cuba even before they arrive at their destination. Cubana also places a strong emphasis on customer service, with a commitment to passenger comfort and satisfaction. Additionally, the airline plays a crucial role in promoting tourism to Cuba, providing vital links between major tourist destinations both on and off the island, and supporting the local economy by aiding in the transport of goods and people both domestically and globally.

Overall Value for Money

3.4

From 7 reviews

Seat and Cabin Space

3.3

From 7 reviews

Customer Service

3.1

From 7 reviews

In Flight Entertainment

1.7

From 6 reviews

Baggage Handling

4.5

From 2 reviews

Check-in Process

4.5

From 2 reviews

Meals and Beverages

3.0

From 6 reviews

Recommend Airline

57.1%

From 7 reviews

Latest Passenger Reviews for Cubana

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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