from United States - December 19, 2018
Flew Economy Class
I was quite surprised at the level of organization, friendly (as Chinese Culture allows), and efficient service. I was very hesitant to use them with the reviews they have. However, all went very well on JFK-PUD, PUD to PEK, then back. Food could be better to be honest. Very few choices if you do not eat meat or seafood. It was basically pork/shellfish or shellfish. However, on request they do cater.
from - October 4, 2017
Flew Economy Class
avoid this China Eastern airline…. you have been warned my father had the heart attack, in Nanjing airport due to the irresponsible flight changing in China. he arrived at the shenyang airport three hours early to catch the flight to nanjing, however, his flight has been rescheduled to 5hrs behind the original flight, he did remind the crew that he will not catch the transit flight in Naningjing and show them the print out ticket. He saw there is a flight that will enable him to catch the Nanjing flight, but the crew insist to put him on the 5 hours later flight and tell him not to worry about it, his flight has been re-scheduled. but no one tell him the flight has been rescheduled to the next day from a different depart city, and no one told him the reason of the flight re-scheduling, which is very unprofessional and irresponsible. When he realized he could not catch the flight the same in Nanjing, he requested an explanation from the airline. Due to the bad customer service and his health condition, he had a heart attack at Nanjing airport, and faint out, the ambulance did him a rescue and took him to the nanjing hospital that night. as his family, who was waiting half day at Sydney airport, and has to call the airport to find where he is, why he did not arrive as scheduled, and not one tell us what happened. we nearly lost him and not beside him while he was fighting for life in the hospital. He had the chance to catch the flight in shenyang, but no one has scheduled him in. Not sure is there anyone has to took his seat and make him to reschedule the flight? He could rest at Shenyang if cannot catch the same flight to Sydney, instead of spending a night at Nanjing airport. The way that Shenyang crew changing his flight is very difficult to understand and we request a fair explanation. He has overcome his bad health situation, he finally make it to Sydney. i saw him had difficulty in breathing. I took him to the doctor straight way, hope everything is all right. We are requesting the explanation from China Eastern Airline for the unprofessional and irresponsible flight changing, it has been 7 days now, the airline told us that the shenyang crew could not see the transit flight in the system. that is all the response we have for this matter.
from Australia - August 16, 2017
Bad experience overall. AFter a reasonable check in service, I entered the China Eastern club lounge which could best be described as a cafeteria full of running screaming children. The food service is just basic and the lounge ambience is dreadful. My flight was posted as delayed and the staff offered no information. When queried the desk staff became angry and defensive. Even the duty staff manager had no clue as to what was happening with my flight. So, if there is any flight operations management with this airline, they have no care to communicate flight issues or amended plans with passengers. After a seven hour delay and no information at any time, the flight was randomly announced as ‘boarding’. Only to find they had boarded the plane notwithstanding ATC advice to hold on the boarding gate for another hour. The staff on board tried to be helpful, but are clearly just the puppets of a lousy management structure. The ‘western’ breakast was inedible. Boiled noodles with eggs, really! The scrambled eggs themselves covered in some tomato sauce, and highly salted sausages cooked to death. The next meal no better. Then a stupid closure of all devices 1/2 hour prior
from Thailand - July 26, 2017
Trip from hell. The Staff was so unhelpful when I tried to ask questions they Did not want to speak English with me even though they were capable. There was No explanation of why my flights were cancelled or delayed and they would not make other arrangements for connecting flights that I had missed. When flights were cancelled they put us up in some shady hotel, did not tell us where we were going or what the name of the hotel was and did not tell us when we were getting on another flight. Finally after a few calls to the Canadian embassy they said the flight crew should have notified me that I am leaving for the airport in an hour but they told me nothing. So I got ready and finally someone came to my door saying the shuttle is leaving in 15 minutes. Like yea, thanks. Announcements were all in Chinese on flights, the seats are so uncomfortable in economy class the flights were always freezing cold and the food sucked. This was the most unhelpful and unkind Arline I have ever taken. I don’t wish this experience on anyone. I will not take or recommend China eastern ever. Just don’t do it.
from United States - July 24, 2017
I flew from Denver,CO(US) -KTM(NPL); This was the worst experience in my travel history. I felt like an extradited prisoner during the whole flight.The flight made unknown stop in Qingdao that was not listed in the ticket; makes you get out of the plane and go through security and put you back on the same plane again(whats the point?). cannot use cell phone in airplane mode as well, but can use a laptop(dont get this logic either). Worst of all I was told that I would claim the baggage in Kathmandu(final destination) during my checking in Denver, but they made me claim the baggage in Kunming where I had to stay with my luggage for 17 hours layover; the return flight was as painful as well
The flight experience is total disaster as well; they treat you like a worst class criminal: when the flight attendant asks you to close the window and if you open in between, they come and yell at you, if they tell you open the window and if you close it, they come and yell; if you ask for additional food or drinks after the serving time, they tell you its over; chinese security stole my duty free item in the security as well without letting me know.