Cambodia Angkor Air

Booked direct with the airline and paid extra to choose seats and for extra 9kg of luggage each. On checking in the agent ignored this and made us open our cases there and then and transfer luggage between them even though we were well within limits. Suddenly claimed to not speak English when we asked where we could complain. Plane was filthy and cabin was in poor state of repair. Seatbelt signs not working on left side of cabin and my seat wouldn’t stay upright. Light fittings broken and tissues packed around broken window shade. I just hoped the technical maintenance was better than that of the cabin. Not evenna drink of water provided on this flight. I wish I’d have taken heed of the reviews and booked elsewhere. Thinking of booking? Just don’t!

This is the worst business class service in the world . During 1 hour flight from Siemreap to Saigon . There was no absolute no service from the largely Vietnamese crew ( that right the arrgogant crew from Vietnam Airlines – who own the majority share of this stupid airlines )

Following the proper procedure, I cancelled a pair of economy tickets in good time before the flight. The e-tickets are clearly marked as ‘economy’, and ‘refundable/fees apply’. Cambodia Angkor’s ‘helpdesk’ had to be sent the tickets multiple times before actually looking at them. Having been forced to agree that the tickets are economy, refundable, they say they “assume” that the tickets are a “technical problem”. In spite of all the evidence to the contrary, they continue to claim that the tickets are really low-budget and non-refundable.

Very poor customer service! My wife became ill and I tried several times to contact the help desk. I happened to be in Sihanoukville and I needed to get back to Seam Reap in order to fly home. We had flown to Sihanoukville with Cambodia Angkor. Here is the answer I received “Based on your booking class condition, you are required you to come to our head office either in Phnom Penh or Siem Reap to change your flight and you will have to pay USD20.00 per ticket before your flight date and USD30.00 on or after your flight date for the change fee. How could I possibly go to the office to change flight? Then this: Since you wanted to change the unused segment, it will be a bit complicate. Helpdesk never accept the booking over the phone calls or through via email. The only option is you will have to book a new ticket. I ended up going another airline that was very helpful

I flew from Danang to Siem Reap, no problem at all it seems the pilot was either from a western country.