Bulgaria Air

had a nice flight, highly recommend.

some delay on flight from Madrid to Sofia. Good service on board. The plane wasn´t clean.

Do NOT fly with Bulgaria Air!!! The worst experience ever! The service is one of the worst I’ve ever seen. Delay of flights and luggage, stolen property from the bags and very poor attitude are just the beginning of your journey with this company. Customer Service is practically non-existent. The only official phone number on their web site (+359) 2 402 04 00 does not reply for weeks and the number listed for luggage complains (+359) 2 984 04 14 is invalid. Emails are never answered and the service you’ll get will make you feel like you owe them a favour for using their services. They will wear you down and hope that you’ll give up fighting the wall of bureaucracy they’ve created. I’d rather walk on foot next time then use their services again.

Punctual, clean modern airbus. Efficient staff who spoke good English. Catering and service good. Smooth ride from Sofia to Heathrow and a gentle landing after coming in through thick low cloud base. Usually fly BA but would definitely fly with them again.

EDITORS COMMENT: Thanks for the informative review, sounds like a very smooth flight.

I would not recommend this airline. The flight connecting through Paris had contracted staff at the ticket desk who only provided a call center phone number and then promptly packed their things and walked off.