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Bulgaria Air
About Bulgaria Air
Passenger ratings
Overall Value for Money
3.1
From 12 reviews
Seat and Cabin Space
3.2
From 12 reviews
Customer Service
3.5
From 12 reviews
In Flight Entertainment
2.5
From 11 reviews
Baggage Handling
1.0
From 1 review
Check-in Process
3.0
From 1 review
Meals and Beverages
2.8
From 12 reviews
Recommend Airline
50.0%
From 12 reviews
Latest reviews
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I have flown with bulgaria air more than 15 times. Mainly because on the routes I flew i didn’t have a better alternative at that certain moment. However, I don’t think I had a flight with them that didn’t have some kind of problem. Once I had to transport my dog and when we landed the ground crew returned the dog cage broken! (They obviously had dropped it while my dog was inside). Once I bought a ticket and I had to travel l for business. When I tried to do the check-in it turned out there is an error in the system and the ticket didn’t exist. Imagine the surprise I felt when I had to buy a 2x more expensive ticket just hours before departure. But maybe the worst thing was when I had to fly from Lisbon back to Bulgaria and just hours before the flight I got an email that it got cancelled. Just a regular day with Bulgaria air. I am bulgarian, travel a lot and honestly am Ashamed of our national carrier. If you have a chance, fly with any other airline just not BG air.
3 / 10
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I flew from Sofia to Frankfurt in July. The flight never reached the airport in Frankfurt - we went to Munich instead. I have sent a claim to receive my money back for a transfer from Munich to Frankfurt. They have 2 months to process such a request. Now it is the end of November and after calling many times and following up I have not received any reply. The customer service is very rude and arrogant and they do not even hide that they do not care at all to help you. I am deeply shocked by their impoliteness after each time I call them. Terrible experience, I do not recommend them to anyone.
2 / 10
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This happened yesterday. Went to the airport in the morning and was informed that I am not allowed to check in my suitcase for my return flight, unless I pay extra. As somebody on the extra payment queue said 'They expect us to go there, buy suitcase and luggage, and go back'. If I have choice, I won't use this company again.
3 / 10