About Bulgaria Air

Bulgaria Air is the national flag carrier of Bulgaria, with its headquarters in the capital, Sofia. It was established in the early 2000s following the winding down of the previous national airline, which had served as the country's primary carrier for several decades. Over the years, Bulgaria Air has grown to serve as a pivotal player in Bulgaria's aviation sector, aiming to reflect the nation’s traditional hospitality and rich cultural heritage. The airline has embraced a modern approach to service, cementing its reputation within the European region. Its focus has been on enhancing operational efficiency, expanding its network, and improving customer service to meet international aviation standards. The fleet of Bulgaria Air comprises various aircraft types that are regularly maintained and updated to ensure safety, comfort, and efficiency. This diversity allows the airline to operate a flexible flight schedule, efficiently manage passenger loads, and service both short-haul and medium-haul destinations. The configuration of the aircraft is designed to optimize passenger comfort while adhering to environmental and operational efficiency standards. Regular upgrades and rigorous safety checks underpin the airline’s commitment to safety and customer satisfaction. Bulgaria Air provides a range of services designed to enhance the flying experience. It offers both business and economy class services, with various amenities tailored to each class for greater comfort and convenience. Onboard services include in-flight entertainment, meals, and beverages tailored to the preferences and dietary requirements of passengers. The airline also emphasizes the importance of customer service both on the ground and during the flight, with staff training focused on hospitality and efficiency. Bulgaria Air also engages in frequent flyer programs and partnerships with other airlines to provide more comprehensive service options and network connectivity to enhance global reach. Through this dedication to service and expansion, Bulgaria Air continues to play a crucial role in connecting Bulgaria with the rest of the world.

Overall Value for Money

3.1

From 12 reviews

Seat and Cabin Space

3.2

From 12 reviews

Customer Service

3.5

From 12 reviews

In Flight Entertainment

2.5

From 11 reviews

Baggage Handling

1.0

From 1 review

Check-in Process

3.0

From 1 review

Meals and Beverages

2.8

From 12 reviews

Recommend Airline

50.0%

From 12 reviews

Latest Passenger Reviews for Bulgaria Air

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Anna Lucas
Anna LucasNov 12, 2025
Copa Airlines

I've flown Copa twice, once from Washington, D.C., IAD, and once from Denver, DIA. Both, I thought, were great experiences. When flying from IAD, my flight was delayed from Washington to Panama City, resulting in me missing my connection to Guatemala City. However, although this was annoying, it was handled very well. Because I missed the last connection of the night, the airline put every passenger on the plane up in a hotel in Panama City, a very nice one called Hotel Megatropolis, at no cost to us. They also bussed us there, and gave us meal vouchers. They also automatically rebooked us on the next flight out in the morning, and then gave us a time in the morning to be bussed back to the airport, early enough for everyone to make their connections without a time crunch. I was an 18-year-old female solo traveller for this trip, and I felt very safe and relaxes with this hiccup in the trip. My morning flight to Guatemala City was easy and on-time, and my trip back to Dulles a week later was uneventful. A few months ago, in May, I also flew Copa again from Denver, DIA, to Panama City, and used Copa's stopover program for two days, which was very easy and unproblematic, and then flew from Panama City, to Nassau, Bahamas. I had some issues with seat assignment, where I booked my ticket and it said I had chosen my seats, yet when I checked the reservation a few weeks later, they weren't there, but I called Copa customer service and they were able to help me fix it very quickly, and they spoke good english. This was also a very easy flight otherwise, no hiccups with this trip, and the flights were on-time. I understand some people have had bad experiences with this airline, but I personally have only had good experiences and would definitely recommend it to anyone looking to book affordable flights to/from Central and South America, or the Carribean.

4 / 10

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