from Bulgaria - September 22, 2020
Flew Premium Economy Class
I have flown with bulgaria air more than 15 times. Mainly because on the routes I flew i didn’t have a better alternative at that certain moment. However, I don’t think I had a flight with them that didn’t have some kind of problem. Once I had to transport my dog and when we landed the ground crew returned the dog cage broken! (They obviously had dropped it while my dog was inside). Once I bought a ticket and I had to travel l for business. When I tried to do the check-in it turned out there is an error in the system and the ticket didn’t exist. Imagine the surprise I felt when I had to buy a 2x more expensive ticket just hours before departure. But maybe the worst thing was when I had to fly from Lisbon back to Bulgaria and just hours before the flight I got an email that it got cancelled. Just a regular day with Bulgaria air. I am bulgarian, travel a lot and honestly am Ashamed of our national carrier. If you have a chance, fly with any other airline just not BG air.
from Poland - December 1, 2017
Flew Economy Class
I flew from Sofia to Frankfurt in July. The flight never reached the airport in Frankfurt – we went to Munich instead. I have sent a claim to receive my money back for a transfer from Munich to Frankfurt. They have 2 months to process such a request. Now it is the end of November and after calling many times and following up I have not received any reply. The customer service is very rude and arrogant and they do not even hide that they do not care at all to help you. I am deeply shocked by their impoliteness after each time I call them. Terrible experience, I do not recommend them to anyone.
from Netherlands - May 2, 2017
This happened yesterday. Went to the airport in the morning and was informed that I am not allowed to check in my suitcase for my return flight, unless I pay extra. As somebody on the extra payment queue said ‘They expect us to go there, buy suitcase and luggage, and go back’.
If I have choice, I won’t use this company again.
from Bulgaria - July 28, 2016
My wife and I decided to relocate to Bulgaria after living in Cyprus for over 7 years. We managed to book a ticket for our Chihuahua in the cabin but the cat had to fly in the cargo ( our plane had a special pressurized spot for 1 animal in the cargo). We paid 80 Euro for the cat’s ticket. The flight itself was ok-ish. Nothing horrible and nothing amazing. Cold snack food but for a 2.5 hour flight, we didn’t really care about that.
Here comes the shock. Upon arriving, we asked the staff next to the bus about our cat and where can we collect it. They answered that it should arrive on luggage belt!!! Shock, as it is not horizontal. Anyway, while anxiously awaiting for the cage to pop-up, all the other people, including us, got their suitcases. No sign of the cage with the cat. I went and asked Lost and Found what might have happened. The answer? “Someone left a cage in the middle of nowhere, close to a wall, further back into the airport. Nobody even cared to ask whose animal it was. Absolutely horrible people, who i can’t ever trust again with my or the lives of anyone else.
Avoid this company like the plague!
from Czech Republic - May 21, 2016
I fly every 2 weeks to Vienna or Prague! Best pilots ever! Wow!