4.1/10

    From 68 passenger reviews

    Sherry

    from United States - January 11, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Had a flight from Chicago to Iran December 2019. No free Wifi, not friendly staff. Not good quality food but free beverages. For the return flight, the flight was cancelled and awful costumer services. No response in Tehran office, no email notifications, useless employee in Vienna office. If you want to have a great experience with your flight, I would not recommend this airline at all.

    Florian

    from Canada - December 31, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The people on board, on the planes are so cold and aggressive at all times. Instead of focusing on solving problems they are focus in trying to find explanations to convince you that you are wrong and they are right! THEY NEVER SMILE!
    I flew 3 times (round trips) in the last 6 months with them and every time the same story! Never again with them. For a 10 hours flight they provide only one meal! Food provided in a vegetarian meal was full of mold.

    kevin

    from Austria - December 1, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I am often on this airline as a segment of longer flights booked through another airline. Getting a seat assigned is ALWAYS a major ordeal, and takes 4-5 calls to find an agent competent to do it. Check in in Vienna is chaos and ridiculous with very little assistance. How about some real people, not machines, to deal with check in?

    heinz

    from Austria - November 26, 2019

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Freezing aircon made this trip to MIA a health risk. Especially the window seat were exposed to very cold air circulation

    Rolf

    from Switzerland - October 21, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Austrian in general is a good airline, but when it comes to dealing with delays (meaning unexpected overnight stay) the service gets lousy.

    I had a “train-flight” from Linz to the Vienna airport which arrived with a delay of 40 min so that I missed my connecting flight. The put me in a Moxy (low cost) hotel close to the airport. The “dinner” was a sandwich and a glass of water from the bar, and the breakfast was on the lower end of what you expect in middle european hotels. Due to the fact that obviously the EU has defined a flight as executed with a transport medium with solid wings, it is even impossible to get the penalty payments of EUR 250.

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