4.2/10

    From 66 passenger reviews

    kevin

    from Austria - December 1, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I am often on this airline as a segment of longer flights booked through another airline. Getting a seat assigned is ALWAYS a major ordeal, and takes 4-5 calls to find an agent competent to do it. Check in in Vienna is chaos and ridiculous with very little assistance. How about some real people, not machines, to deal with check in?

    heinz

    from Austria - November 26, 2019

    Flew Economy Class

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Freezing aircon made this trip to MIA a health risk. Especially the window seat were exposed to very cold air circulation

    Rolf

    from Switzerland - October 21, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Austrian in general is a good airline, but when it comes to dealing with delays (meaning unexpected overnight stay) the service gets lousy.

    I had a “train-flight” from Linz to the Vienna airport which arrived with a delay of 40 min so that I missed my connecting flight. The put me in a Moxy (low cost) hotel close to the airport. The “dinner” was a sandwich and a glass of water from the bar, and the breakfast was on the lower end of what you expect in middle european hotels. Due to the fact that obviously the EU has defined a flight as executed with a transport medium with solid wings, it is even impossible to get the penalty payments of EUR 250.

    Octavio

    from Austria - June 22, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Poor service…. Lower quality than usual low cost companiies but paying as a regular company.
    The checkin based on self service machine was poorly assisted, with few helping people… There was overbooking… The entry was chaotic…

    Worst experience in more than 150 flights…

    Russell

    from United Kingdom - May 24, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I booked Albania to UK flying Austrian. I received a booking confirmation. Checked status of CC later, saw £2113 duly requested.

    At airport 2am for the 4.30am flight. Told booking cancelled by Austrian. Why did I not received a phone call or an email telling me. (that’s customer service) They had both.

    CS were completely unhelpful, told me ‘surprisingly’ that I was able to use same card to pay for 3 new tickets, which was 200€ more expensive as only option. Trying to use the card again blocked the card. Returned to Tirana at 4.30am with young children. My wife flew without me.

    Next flight because of Easter 4 days later. Took first available flight home to a different airport.

    I have spoken to one of their employees who I know quite well to find that it fact, I was declined tickets through an algorithm for fraudulent ticketing. It should have been followed up. Simple check would have revealed my wife, same surname, address & frequent flyer was also booked same flight, business.
    I cannot in all honesty recommend Austrian Air in any shape or form. I am not the first with the exact same issue, reading other complaint sites.

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