4/10

    From 71 passenger reviews

    EVAN

    from United States - October 18, 2022

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flew on August 20 2022, VIE->LAX. My 3 bags were 4 days late, so came on August 24th. I filed complaint on their website for reimbursement and no response.
    Also filed complaint about parent company, Lufthansa, with BBB but BBB said they never responded to them either.
    It’s now been 58 days and counting.

    Josef

    from United States - July 26, 2022

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    NEVER FLY AUSTRIAN AIR………SURELY NOT BUSINESS CLASS! On a recent flight from New York to Vienna seated in “Business Class,” I was subjected to extreme humiliation by a flight attendant. I went to wash my hands in the lavatory, and upon returning to my seat the flight attendant reprimanded me publicly for not flushing the toilet. As I tried to explain to him that I did not use the toilet, just washed my hand there, he challenged me about tissues in the toilet bowl and more. He would not back off and just perpetuated his baseless claim and walked off shaming me to all on board. It was utterly unprofessional and disrespectful as opposed to the poise and tact expected by airline crew members!

    Brian

    from United States - July 27, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    A warning to those who purchase seat assignments from Austrian Airlines. They may not be honored. We purchased basic economy class tickets through our online agent. We also paid US$160 for advance seat assignments through the agent. Due to COVID travel restrictions, we had to rebook for a later late. Our agent informed us that we would need to repurchase advance seat assignments for the rebooked flight. What happened to our original purchase? No explanation from Austrian Airlines. We purchased seat assignments directly from the airlines this time. There was a minor schedule change (no more than 10 minutes) that resulted in our seat assignments being erased. We were able to get a seat assignment on the inbound flight, but nothing on the outbound. What happened? Absolutely no information from Austrian Airlines other than to contact our agent. Total brick wall despite several requests for information. Won’t be flying these folks again.

    Sherry

    from United States - January 11, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Had a flight from Chicago to Iran December 2019. No free Wifi, not friendly staff. Not good quality food but free beverages. For the return flight, the flight was cancelled and awful costumer services. No response in Tehran office, no email notifications, useless employee in Vienna office. If you want to have a great experience with your flight, I would not recommend this airline at all.

    Florian

    from Canada - December 31, 2019

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The people on board, on the planes are so cold and aggressive at all times. Instead of focusing on solving problems they are focus in trying to find explanations to convince you that you are wrong and they are right! THEY NEVER SMILE!
    I flew 3 times (round trips) in the last 6 months with them and every time the same story! Never again with them. For a 10 hours flight they provide only one meal! Food provided in a vegetarian meal was full of mold.

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