4.2/10

    From 63 passenger reviews

    Octavio

    from Austria - June 22, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Poor service…. Lower quality than usual low cost companiies but paying as a regular company.
    The checkin based on self service machine was poorly assisted, with few helping people… There was overbooking… The entry was chaotic…

    Worst experience in more than 150 flights…

    Russell

    from United Kingdom - May 24, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I booked Albania to UK flying Austrian. I received a booking confirmation. Checked status of CC later, saw £2113 duly requested.

    At airport 2am for the 4.30am flight. Told booking cancelled by Austrian. Why did I not received a phone call or an email telling me. (that’s customer service) They had both.

    CS were completely unhelpful, told me ‘surprisingly’ that I was able to use same card to pay for 3 new tickets, which was 200€ more expensive as only option. Trying to use the card again blocked the card. Returned to Tirana at 4.30am with young children. My wife flew without me.

    Next flight because of Easter 4 days later. Took first available flight home to a different airport.

    I have spoken to one of their employees who I know quite well to find that it fact, I was declined tickets through an algorithm for fraudulent ticketing. It should have been followed up. Simple check would have revealed my wife, same surname, address & frequent flyer was also booked same flight, business.
    I cannot in all honesty recommend Austrian Air in any shape or form. I am not the first with the exact same issue, reading other complaint sites.

    Rodica

    from Austrian Airlines review by Rodica - May 5, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We had a very unacceptable situation happen at boarding. My family and I bought return tickets (Chisinau-Vienna) 2 months before the trip. At boarding we were told that the company sold more tickets than places on the plane so we didn’t get seats on the plane. Why is there a possibility when a person buys rather expensive ticket (€314 per return ticket) that person has a chance of not getting on the flight he/she paid for? The person at boarding was very rude to us, raising the tone and couldn’t explain the problem properly, continuously saying “It is not my problem”, which seemed very unprofessional to be said by a representant of the company. My family and I will never use the services of Austrian Airlines again.

    Vitali

    from Australia - March 19, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I purchased a ticket a month ago (Vienna-Krasnodar), only to find out yesterday that the Austrian Airlines has changed its schedule. Austrian issued a new ticket automatically, and booked a flight through Moscow Domodedovo. The direct option was expensive and I was willing to pay the price to have the convenience of having a direct flight to my destination. The flight Vienna-Domodedovo-Krasnodar is much cheaper, but Austrian would not issue any compensation for price difference. Dealing with reservation help desk was not a pleasant experience either. To get a call through, waiting time was on between 16 and 22 minutes based on 4 attempts made). Staff was not helpful. I had re-booked my direct flight on a date 5 days after my originally planned departure. Again, no compensation for the time lost. Upon checking the price on the website, the price of the new ticket on the website was cheaper than the one I had paid. Again, I was told no compensation will be provided. Dissatisfied with Austrian Airlines. Poor customer service and terrible support. If you want your trip to go smoothly, choose other airline! Don’t book with Austrian Airline! Terrible!

    Pari

    from Canada - March 7, 2019

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    This was my second time travelling with Austrian Airlines and I hated it both times. The staff are RUDE and they make you feel like you should not be asking them anything (even though it’s their job). I had stewardesses make rude comments about me in German (they did not know that I also speak German) and roll their eyes at me when I asked for water. Last time, Austrian Airlines lost our stroller and instead of apologizing and resolving the issue, the customer service was HORRIBLE, the staff was super disrespectful and it was all in all a TERRIBLE experience. The bathrooms on the plane was disgusting and both my mother and I got food poisoning from the plane. I could go on and on but all you need to know is that: the rudeness of the staff, combined with the fact that the food on the flight is bad and the seats are super uncomfortable make this airline my last choice – and I fly quite often and have quite extensive experience with other airlines, so that means a lot.

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