3.3/10

    From 134 passenger reviews

    Elaine

    from Australia - August 16, 2017

    Flew Premium Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Cabin crew were rude and did not seem to understand simple English.

    marri

    from Malaysia - August 16, 2017

    Flew Economy

    Overall Score

    4/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I despise AirAsia. I have flown them about 30 times in the past 10 months. In every case of booking they’re only a few ringgit (or whatever the booking currency was at the time) cheaper. I know they’re a budget airline but they charge for EVERYTHING including checking in at a desk instead of on a machine. The latest experience I had I tried checking in twice on the self check-in which would not allow me to. After going up to the desk (and still being over 1 hour prior to flying time) the attendant said he would charge me for being under 1 hour and also for checking in at the desk. He told me to try the machine again, which still didn’t work. Nonetheless, he charged me RM 21. What angers me is the staff doesn’t seem to use their brains, but operates only on protocol or what the machine tells them. YOU ARE A THINKING, PROCESSING, DECISION-MAKING HUMAN. They need to invest more money into staff training because a majority I’ve encountered cannot help me. Another thing is I asked 3 different people (check in counter, phone assistance, sales counter) to enter a previous flight in the system so I can get the Big Points and nobody could. Don’t fly this airline if u have another choice

    Terase

    from Australia - August 16, 2017

    Flew Economy

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Not one single flight left on time even after everyone was ticked off and checked in.
    If you actually pay for the upgrades its costs the same as good airlines. Seats where tiny and so unpleasantly uncomfortable and i am a small person.
    Staff pretty much ignored me and did not give me a departure or arrival card.

    Both trips had 6 hour stopovers at kl almost like they aretrying to force you too spend money there. I saw a huge number of the same people at the start of my stopover as the end. The excess stopover and delay turned what should have been a 15-20hr journey into a 32 hr journey.
    I was placed next to parents while a little girl was placed on her own. Ofcourse i offered to move but how bizarre?

    I will never use this airline carrier again.

    Phuoc

    from Vietnam - July 26, 2017

    Flew Economy

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Terrible, fucking stupid rules

    Natalia

    from Australia - July 24, 2017

    Flew Economy

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I was pleasantly surpriced with their service after all the bad reviews I read online. Both my flights were slightly delayed but apart from that everything else was excellent ! Will definitely use them in the future.

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