
AirAsia X
About AirAsia X
Passenger ratings
Overall Value for Money
2.5
From 138 reviews
Seat and Cabin Space
2.5
From 129 reviews
Customer Service
2.4
From 138 reviews
In Flight Entertainment
1.8
From 82 reviews
Baggage Handling
3.0
From 5 reviews
Check-in Process
2.7
From 6 reviews
Meals and Beverages
2.4
From 107 reviews
Recommend Airline
25.7%
From 140 reviews
Latest updates
View allThis review proves that low cost carriers aren't always cheaper: AirAsia X vs Malaysia Airlines long haul

AirAsia X low cost flights to London are back!
Cheap flights to Europe are back
Not Your Typical Budget Airline Trick: Meet AirAsia’s Fly-Thru
The AirAsia 3 in 1

Latest reviews
View all
My flight from KUL to SAW was delayed for 27 minutes. No whopper, then they changed my gate with no announcement or message. So, I missed my flight. I booked another ticket, but they told me to book another. So now I lost 3000 by just booking flights.
3 / 10

Flight delayed is their Unique Selling Point and it happens so often
2 / 10

AirAsia is great for short-haul as a low-cost carrier, no-frills option in Asia. However, avoid AirAsia X long-haul at all costs. 1. They have no entertainment nor even a powered USB port to charge your device. Hence on long-haul you can run out of batteries when watching your iPad/device. It is not clear why they cripple their USB ports, because they do exist? 2. They charge for drinking plain cold water! This is outrageous, long-haul people need water to stay hydrated but AirAsia are so penny pinching they fail to provide water, which is a free product. Instead they charge a minimum RM4 for bottled water. This is disgraceful conduct. Sure it is fine to charge for flavoured and heated beverages, but don't charge people for their basic right to stay hydrated! 3. They don't let you prebook beverages, so you have to bring cash or card - why do this? This creates extra hassle to flyers? Overall there is nil reason to fly AirAsia X long-haul, Jetstar offers free water, prepaid drinks and optional entertainment for around the same no-frills pricing. You'd have to be crazy to opt for the inferior service AirAsia provide. Short haul they are great as these problems are immaterial. Long haul they actually matter.
5 / 10