
AirAsia X
About AirAsia X
Passenger ratings
Overall Value for Money
2.5
From 137 reviews
Seat and Cabin Space
2.5
From 128 reviews
Customer Service
2.4
From 136 reviews
In Flight Entertainment
1.8
From 81 reviews
Baggage Handling
4.0
From 3 reviews
Check-in Process
3.3
From 4 reviews
Meals and Beverages
2.4
From 106 reviews
Recommend Airline
25.7%
From 140 reviews
Latest updates
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AirAsia is great for short-haul as a low-cost carrier, no-frills option in Asia. However, avoid AirAsia X long-haul at all costs. 1. They have no entertainment nor even a powered USB port to charge your device. Hence on long-haul you can run out of batteries when watching your iPad/device. It is not clear why they cripple their USB ports, because they do exist? 2. They charge for drinking plain cold water! This is outrageous, long-haul people need water to stay hydrated but AirAsia are so penny pinching they fail to provide water, which is a free product. Instead they charge a minimum RM4 for bottled water. This is disgraceful conduct. Sure it is fine to charge for flavoured and heated beverages, but don't charge people for their basic right to stay hydrated! 3. They don't let you prebook beverages, so you have to bring cash or card - why do this? This creates extra hassle to flyers? Overall there is nil reason to fly AirAsia X long-haul, Jetstar offers free water, prepaid drinks and optional entertainment for around the same no-frills pricing. You'd have to be crazy to opt for the inferior service AirAsia provide. Short haul they are great as these problems are immaterial. Long haul they actually matter.
5 / 10

Okay flight
5 / 10

Lately it gives me experience of canceling flights and move to next days. This is not acceptable.
6 / 10

