from Macau - July 23, 2016
Flew Premium Economy
I’ve been flying Thai AirAsia since they started operating the Bkk-Macau route. And I regularly still do it on a bi-monthly basis as my house and family reside in Bkk. Not surprise, then, that most of the air hostess already know me well. This to say that I don’t have any complaints about the rendered service. Normally on time, friendly staff and reasonable catering for a low cost company. My only remark regards the ridiculous use of pre-recorded messages that are broadcasted during the 2.30 hours flight. Security warnings, of course. They are mandatory and we get used to them. But being flooded with totally useless messages during the flight and at a very high level of sound is really bothering me, namely, by not allowing to take a rest when I fly on the 6.35 am flight. “Hope your meal was good”, “Now you can buy cheap articles” and so on… a never ending story. Really annoying!! I think that during the time of the flight, only for 30 mns we can get some silence. I hope that this sound pollution policy can be revised and allow the passengers to have some deserved rest.
from Singapore - February 10, 2016
I was not expecting much services from Air Asia as I am taking a budget airline.
I flew to Bangkok on flight FD354 on 5th Feb and flew back on flight FD353 on 9th Feb. I was served by Ganish during my check-in at Changi Airport.
– I had done a web check-in and printed (double-sided) my sister’s and my boarding passes. With a “double-sided cannot!!”, Ganish procced to tear and crushed my printed pass showing extreme displeasure.
– The next 5 minutes of check-in was Ganish talking down on me. He made sure he do not give me any eye contact. He made sure he do not use any terms like Sir/Madam/Mr xxx/Ms xxx. Even my boss DO NOT talk to me in this way.
I was expecting just “no frills”, I did not expect a completely humiliating experience. I thought this is the type of service to expect from Air Asia but at Don Meung airport, the staff is extremely courtesy and pleasant.
from Thailand - January 25, 2016
We bought 4 tickets of flight no. FD3003 travel to Phuket from Bangkok on 26 December 2015 without luggages. Every passengers can carry 7 kg on hand but my kids are still young(7 and 4 years) and thus we prepared 2 hand carry bags (15 kg for total).The problem started at on board at gate number 31.The staff at boarding gate told us to check-in our bags and we explained that we have extra empty bags and thus we can transfer to them. But she shouted and said our bags must be checked-in. We said we don’t have any other stuffs to carry but she kept our passports and refused our request. She shouted us very angrily in front of many people. Finally, we paid 2000 bahts for 2 bags to checked-in. We feel that it is really bullied our rights to carry 7 kg hand carry for each person and unfairly taken 2000 bahts. Moreover, the staff at the gate is very rude and we requested Thai Airasia to take an action to that staff. But, Thai Airasis did not take any action to that staff according to the reply from their customer care staff .If they do not take an action to the rude staff, I’m sure other budget airlines(e.g Nok air) will take over their markets in the future.
from Singapore - January 8, 2016
Last month we booked 4 tickets, 2 of traveled and 2 could not traveled due illness and death in the family, when contacted for refund/credit we were asked to submit some papers and it will be refunded. I submitted the papers. after that there is no response to my emails and they don’t want to talk on the phone for these. Mr. Tony Fernandes & Aireen Omar should know better than anybody, that if they are not customer focused and ethical, they are not going to last long in this business.
from Canada - December 29, 2015
Our first flight was delayed by 2 hours. Our second flight we didn’t pre pay for baggage and they charged us 72 USD per bag to check them!
Terrible policy, but you get what you pay for. The staff were nice enough but I cannot believe the bogus baggage fees.
EDITORS COMMENT: Yep you need to pre purchase your checked baggage. They offer cheap fares but what they lose in cost per seat they make up in extra baggage at check in.