4.6/10

    From 18 passenger reviews

    Anna

    from Czech Republic - February 20, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Worst customer service ever. Be very careful with this airline, mainly if you are booking your ticket from Thailand. They DO NOT PROVIDE CUSTOMER SERVICE. Only live chat is available, which is not even live chat, it is automatic response chat. If you spend 20 minutes chatting with ´AVA´ , they connect you to the live chat, which is not working. We wasted 2 whole days and the only thing we needed was to change the date of our flight. We were not able to contact anyone, they have no email, no online support, no phone line number. When we tried to change our dates through their amazing app, guess what, it was not working! We lost 2 whole day trying to contact them, therefore we lost the opportunity to change our tickets 48 hours before our flight and now we are in loss. I STRONGLY DO NOT RECOMMEND AIR ASIA. I never experienced such bad customer service.

    Thomas

    from Canada - December 12, 2019

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Over 6′ Tall? Book an Emergency Exit Seat!
    How does an airline with the lowest break-even load factor in the business still get voted as the world’s favorite low-cost carrier? Put as many rows of seats as possible into an Airbus and supplement with a bright interior and lots of big smiles.

    Although cramped, the interior was fresh and bright, the cabin crew professional and polite, and even the lavatories were clean. If only they would eliminate the recline button on the seats. Unfortunately, there are still travelers that just don’t consider fellow passengers when it comes to leg room, or anything else for that matter (not the airline’s fault – it’s the modern traveler culture).

    Gary

    from Australia - April 9, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Pleasantly Surprised both times on time time , clean comfortable good check in

    Brian

    from United Kingdom - April 5, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    airasia customer service is really bad, really hard to contact them and get an aswer, inflight meals: impossible to eat, confort terrible i will never fly with them again.

    Lak-Si

    from Thailand - November 5, 2017

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flight from Don Muang to Chiang Mai. on 3 november 2017 On time, correct personal on time landed for een very low price. But narrow seats. 29 inch. 100% price/product.

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