4.8/10

    From 17 passenger reviews

    Thomas

    from Canada - December 12, 2019

    Flew Economy Class

    Overall Score

    7/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Over 6′ Tall? Book an Emergency Exit Seat!
    How does an airline with the lowest break-even load factor in the business still get voted as the world’s favorite low-cost carrier? Put as many rows of seats as possible into an Airbus and supplement with a bright interior and lots of big smiles.

    Although cramped, the interior was fresh and bright, the cabin crew professional and polite, and even the lavatories were clean. If only they would eliminate the recline button on the seats. Unfortunately, there are still travelers that just don’t consider fellow passengers when it comes to leg room, or anything else for that matter (not the airline’s fault – it’s the modern traveler culture).

    Gary

    from Australia - April 9, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Pleasantly Surprised both times on time time , clean comfortable good check in

    Brian

    from United Kingdom - April 5, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    airasia customer service is really bad, really hard to contact them and get an aswer, inflight meals: impossible to eat, confort terrible i will never fly with them again.

    Lak-Si

    from Thailand - November 5, 2017

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flight from Don Muang to Chiang Mai. on 3 november 2017 On time, correct personal on time landed for een very low price. But narrow seats. 29 inch. 100% price/product.

    Lak-Si

    from Thailand - November 4, 2017

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I Fly from Chang Mai to Bangkok (Don Muang Airport) on 3 november 2017 The plane departure on time and arrival on time; The Plane are 6 mnd old (very new) á Airbus A320 NEO No entertainment en 29 inch seats. Not have baggage only 7 kilo hand.

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