Air Transat

If I could leave negative stars I would. It was the worst experience I have ever had. They are not willing to work with you at all and take your money any chance they get. Not only were the employees checking us in useless but so were the phone lines. We had to prior notice of vaccination requirement and had to miss our flight. We were told that if we called the customer service number they would help us rebook with a small fee. After being on hold for 10 hours I was finally able to talks to someone and they let us know that they would not do anything and we would have to book a whole new flight. Terrible experience, never flying with them again. KLM is way more helpful and care about their customers. Would not recommend!

They cancelled my flight in 2021 with a very short notice, less than two weeks before the date, making extremely difficult to find another flight, that finally had to be with Air Canada. The cancellation also never returned all the money, with Air Transat stealing about 60 CAD from my money that they never returned. So, cancellation at short notice, theft and if you call, you can spend for hours waiting for them to answer the phone. Worst airline of them all. Try any other one. Too bad there are no zeros for these ratings. In a past flight, back in 2017, my baggage wasn’t there and I was sent it two days later, having to use the same clothes for all those days. WORST.

Tried to call them dozens of times over the past month and they simply never answer their phone. Not been able to speak to a single person, despite waiting hours on the line. Contacted them via social and they say you have to call to make changes and that’s the only number. Don’t even know if they actually exist. It’s cost me hundreds of dollars now in phone charges and increased prices. Would complain, but they tell you to call…AVOID AT ALL COSTS.

Summing up to the people who got their flight cancelled and no refund available. Just a voucher that probably I won’t use at all because I had everything planned for that DATE (July 5th 2020 Vancouver to Puerto Vallarta) total fraud. Why would they open/sell dates that they were not even sure were going to operate? Anyway I just want my money back because I NEED it.

My husband, 2 friends, and I took a 7 day all inclusive trip to Panama from Toronto. We knew booking this flight that they do not serve food on this airline and that is ok. We planned to buy food on the plane because it’s a 5 and a half hour flight from Toronto. We waited 3 hours until the stewardess came to us and by this time we were dying of thirst and starving. They proceeded to tell us that they ran out of all of the food items except chips and chocolate. The stewardess were very rude and did not even apologize for anything.
I believe that every person makes their own memories and reviews but coming from a person who has taken 16 flights in the last year, this was by far the worst experience I have ever had with an airline.

Choose a different airline. Air transat is not worth it.