3.3/10

    From 45 passenger reviews

    Jess

    from Canada - February 22, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    My husband, 2 friends, and I took a 7 day all inclusive trip to Panama from Toronto. We knew booking this flight that they do not serve food on this airline and that is ok. We planned to buy food on the plane because it’s a 5 and a half hour flight from Toronto. We waited 3 hours until the stewardess came to us and by this time we were dying of thirst and starving. They proceeded to tell us that they ran out of all of the food items except chips and chocolate. The stewardess were very rude and did not even apologize for anything.
    I believe that every person makes their own memories and reviews but coming from a person who has taken 16 flights in the last year, this was by far the worst experience I have ever had with an airline.

    Choose a different airline. Air transat is not worth it.

    Gary

    from Canada - February 13, 2020

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My wife and I have flown with Air Transat several times and we have always had good service and we will continue to use them in the future.Already booked for 2021.

    sarahfey

    from Canada - February 12, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    If I could give no stars I would. Contacted the company through all the regular avenues, as well my travel agent contacted them numerous times. They said they would not reimburse, even though it went on the plane in tact, came off un-useable. This was the first day of my trip. I had been in a serious car crash months before and now was in Italy without a stroller. WORST SERVICE EVER. I am writing this review after 3 years of trying to get this sorted through the company. It is unfair that they treat there customers this way, and that I am out $900. Shame on you Air Transat!

    Lloyd

    from Canada - November 27, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Glasgow Toronto oct 18 extorted by Air Transat for 100 UK pound . Now AT has smaller carry on dimensions then all others so your carry on probably will not be allowed .However mine was spec for their regs and under weight yet in Scotland they use a rigid medal cage you MUST put you carry on in and it is smaller than their posted dimensions.So what choice do you have pay up or no flight .
    Highway Robbery not happy being robbed .The flight ? Worst food ever in the air or on the ground .
    FA fussing over her daughters giving them freebies ,even pilot had to mention the special daughters on flight
    Not impressed after being extorted customers service non existent with this fly by night airline
    Price paid more than what I pay for Air France or TAP to Europe but not much choice for Glasgow
    This is an airline that flies old planes charges full price yet has less service than ultra low cost airline
    Never again

    America

    from Mexico - October 2, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Transat charged my credit card without my consent six months after the trip. After six months of my trip, my credit card was charged with 30.00 dollars. After several phone calls to the customer service and waiting time on the line (30 minutes last time), they told me that it was a baggage charge. I was so surprise because at the time I booked my trip online, it didn’t show anything about that baggage fee and later in the airport nobody said to me anything related to an extra charge for the suitcase. I always assumed that it was included in my expensive travel ticket, more than a 1,250.00, and then Transat acted like a vulgar robber, charging my credit card without my consent six months after the trip. I do not recommend this airline, you cannot trust on them because you never know when they are going to use your credit card to charge you anytime they change their policy. It is neither serious nor professional and they don’t show any respect for you, your privacy and your money.

    View all Reviews

    SHARE