from Australia - December 27, 2019
Flew Business Class
Travelled Business Class from Melbourne to Buenos Aires. Paid a premium price. Very poor value for money. Probably the most disappointing experience in business class that I have had. Poor experience started at check-in and didn’t get better. The seats are a very strange layout – having the feet of the passenger next to you in your face is not pleasant for your eyes or your nose, with no privacy at all and are uncomfortable for sitting and sleeping. For the Melbourne – Auckland leg, my seat had food scraps on it, and stains (I had to ask the flight attendant to wipe down my seat before I sat down), and the TV alcove had dust and food in it. The staff were unhelpful and quite brusque, especially when I went down to the galley to ask for some water – there were three flight attendants, and all of them looked at me as if I was imposing on a private discussion. Finally, the food was nothing special, and compared to BC on other airlines, AirNZ does not come close. Will certainly consider my options next time, and not sure why AirNZ have been given Airline of the Year.
from Australia - November 28, 2019
Flew Economy Class
The strangers next to me summed it up! ‘Budget airline’. This was during a flight Brisbane to Norfolk Island. The movies are $10 if you want a decent one. Apparently there was a broadcast about ordering a meal because that is also extra. I only heard a mumbling and ignored it. I was wondering when I was going to get mine while only a few around me received theirs.
The frugality began when I went to choose my seats and was advised that would be $10 per seat.
Prior to this flight I flew Qantas Perth to Brisbane and then Brisbane to Bundaberg and back to Brisbane. I had free food and wine and movies. I chose my seat on the longer flight. For no cost!! I paid over $1k to ANZ for return trip to Melbourne via Sydney not Brisbane. Unfortunately Air N Z has the monopoly on Norfolk Island though I predict that will change.
Overall very disappointing indeed.
from New Zealand - October 14, 2019
Flew Economy Class
Flew on Air New Zealand’s longest flight from Chicago to Auckland. I enjoyed the flight, the in-flight entertainment was responsive and had many options, including some TED talks. The meals that we were served tasted very nice, but there was no L&P available, which is a signature drink of New Zealand. The staff were very friendly, some having conversations with the people in front of us, which was nice to see. During the sleeping time, the crew were walking up and down the aisle every half hour or so with water for the passengers that were awake. Definitely would recommend to anyone with the option.
from United States - November 14, 2018
Flew Premium Economy Class
Great flight to Auckland from LAX. We travel premium economy going to Auckland and it was awesome having the upgrade the seats were comfortable and the entertainment of movies was great. Coming back from Queenstown we did not have the one up feature so we had to settle for economy but the flight was still nice, the crew was amazing and they really care. The seats could of been a lot better in economy and more leg room would of been nicer. The food was not bad for airline food, they do come around with lots of water and refreshments/snacks to keep you entertained. For a long haul flight it was not bad at all. I have flown with other airlines long haul in the past and NZ has been the absolute best so far.
from New Zealand - November 13, 2018
Flew Business Class
It was awesome airline, and I was proud that my national carrier was so good. The service is slipping on board, couldn’t get a seat in the lounge as there is a way to buy your way in called koru club. ANZ are really selling their soul, while happily telling you they are Air Line of the year with various rating companies. Oh and they seem to be going for the worlds longest safety video, which is fun if you fly once or twice, but for regular flyers it’s like watching paint dry. I really feel for the crew..