6.9/10

    From 250 passenger reviews

    Lana

    from United States - November 14, 2018

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great flight to Auckland from LAX. We travel premium economy going to Auckland and it was awesome having the upgrade the seats were comfortable and the entertainment of movies was great. Coming back from Queenstown we did not have the one up feature so we had to settle for economy but the flight was still nice, the crew was amazing and they really care. The seats could of been a lot better in economy and more leg room would of been nicer. The food was not bad for airline food, they do come around with lots of water and refreshments/snacks to keep you entertained. For a long haul flight it was not bad at all. I have flown with other airlines long haul in the past and NZ has been the absolute best so far.

    Andrew

    from New Zealand - November 13, 2018

    Flew Business Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    It was awesome airline, and I was proud that my national carrier was so good. The service is slipping on board, couldn’t get a seat in the lounge as there is a way to buy your way in called koru club. ANZ are really selling their soul, while happily telling you they are Air Line of the year with various rating companies. Oh and they seem to be going for the worlds longest safety video, which is fun if you fly once or twice, but for regular flyers it’s like watching paint dry. I really feel for the crew..

    Scott

    from - September 4, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Easily the best airline in the world for end to end experience.

    Darin

    from New Zealand - June 10, 2018

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    We booked Singapore airlines to go to phuket when booking it said Singapore airlines to Singapore then Silk Airlines to phuket All good to that arrangement.However once at airport for the first time had to self check in with your passport to receive your boarding pass ,Once we received boarding pass ,it’s then we realised we were on Air New Zealand was no choice of seats even when we ticked would liked to change seats It would not allow us different seating .We then put your own bags on the carousel . There were about three attendants watching people trying to work out this new procedure in checking in however not one of them came and asked if anyone needed help until I asked for help.You know it’s very stressful even getting to the airport let alone going through this procedure for the very first time .Once on board we were the last seats at the very back against window ,the seat and the food tray is the smallest I have ever experienced smaller than the seat next to me (middle one)which is bigger I might add it could hardly fit the food tray with food on it let alone room to put your coffee cup on . The food was very average with twice egg on the menu with the smallest proportions ,Not once did the crew come around with a tray offering drinks had to ask every time.overall I would not rush to fly with Air New Zealand if I wanted to book Air New Zealand then I would of if Singapore Airlines want to code shear with each other then when booking you should state what airline is actually going to be flying you to your destination. Once we got to our destination phuket we arrived minus things that we are not allowed to mention so had to wait several hours to be reunited . The pros entertainment screen very easy to navigate toilets very clean throughout flight.

    IAN

    from Australia - May 17, 2018

    Flew Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    I thought my experience was mixed, nothing to outstanding, given Air New Zealand’s ranking as a airline at the moment, i expected good things, my below average mark, comes from there staff. i have never experienced such unprofessional cabin crew before. both on my flight to my destination and return. i found them to be very short and i didn’t see any of this so called ‘”kiwi hospitality”” i was toll about? i am hoping that if a fly again with them i have better cabin crew.

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