mari

    from Canada - March 16, 2024

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Air New Zealand upsales their “The Works” package (pick your seat, check in luggage, meal and access to video) when meals and videos are already included in my booking flight! Very misleading marketing scam making you think that by not getting this upgrade we won’t be able to have media / movie access nor food on board.

    It is a devilish trick filled with lies instead of selling you just for the checking luggage. They are using the fear factor on passengers and their crew even said that some people on board get movies and others not depending on the flight but I found out that’s totally false (especially for International flights) so why is this airline upselling me for things that we all already have (food and movie access).

    Very misleading service to get more $ from us. Very unethical.

    Katherine

    from New Zealand - January 10, 2024

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Everything about the flight exceeded my expectations, from the super-friendly service to the NZ craft beer and cider, to the compostable food packaging, restaurant quality food and the latest movies. I will always fly Air NZ if I have the option, as it is constently the best airline i have ever experienced.

    Gary

    from Australia - January 7, 2024

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great flight across the Tasman even if the A320 is a little noisy in cabin compared to larger jets.
    Great F&B, great service, not the cheapest but value for money.

    John

    from New Zealand - August 18, 2023

    Flew Premium Economy Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Poor service, food not great , inattentive staff

    Sam

    from United States - August 9, 2023

    Flew Economy Class

    Overall Score

    2/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I had to change my ticket and needed to talk to the customer service. There was no estimate time to waiting nor return call service. I waited 38 minutes and 13 seconds, but they hang up on me. What kind of service is this? They deserve one star for having a phone line at this point. It’s time to improve, ANZ

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