7.6/10

    From 229 passenger reviews

    Solomon

    from New Zealand - October 7, 2022

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great staff service; excellent food; quick and easy check-in; awesome in-flight entertainment.

    Easily the best airline.

    Mikey

    from New Zealand - September 22, 2022

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Had a booking with Air New Zealand in August. They had changed my flight time to later in the day. After contacting their phone lines and waiting all day for a call back they explained they couldn’t do much and I would have to pay an over-the-phone fee for them to change anything. Upon checking the link they had sent over SMS it was redirecting me to a page not found. After messaging them on all social media channels I finally got a reply 1 month after the flight had already been finished. Not the best service from AirNZ. Also noticed they don’t do a safety demonstration on the aircraft besides pointing out the doors. There are many tourists that may not understand the videos and need a visual demonstration. Quite a disappointing experience from a government-owned airline with premium prices that don’t come with a premium experience.

    Ales

    from New Zealand - September 8, 2022

    Flew Economy Class

    Overall Score

    9/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Keep flying with these guys domestically on semi-regular basis. Good service, great value if you buy your tickets in advance.

    Romiel Melvin

    from New Zealand - July 31, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The airline that always puts safety first and it’s customers it’s top priority. From the start of checking in the seem less service of ground staff are so friend and when you get on board the aircraft the Kia Ora from the cabin crew and friendly smiles all around. The service on board is always so personable and they definitely go the extra mile. I always recommend Air New Zealand to all my friends and family. Looking forward to my next flight.

    Rodney

    from Australia - November 21, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My Favourite Airline!

    I love them because I can always speak to a customer service human being, who is on my side and works to help me with my situation, whatever it is.

    The staff at airNZ seem to always be friendly, kind and supportive. The food is good, and I have had confortable trips every time.

    I am stuck on the US during covid and my flights have been cancelled several times (by Australia, not AirNZ) and airNZ have been helpful at every turn, honoring the tickets I originally purchased and not charging for changes or extra prices on new flights : They have been timely at calling me when flights changed, and great at calling me back.

    Personally I will choose them every time for peace of mind.

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