6.8/10

    From 253 passenger reviews

    Daniel

    from New Zealand - October 14, 2019

    Flew Economy Class

    Overall Score

    8/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew on Air New Zealand’s longest flight from Chicago to Auckland. I enjoyed the flight, the in-flight entertainment was responsive and had many options, including some TED talks. The meals that we were served tasted very nice, but there was no L&P available, which is a signature drink of New Zealand. The staff were very friendly, some having conversations with the people in front of us, which was nice to see. During the sleeping time, the crew were walking up and down the aisle every half hour or so with water for the passengers that were awake. Definitely would recommend to anyone with the option.

    George

    from New Zealand - October 11, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The air steward was rude and made sarcastic remarks about my head cover which I used since I felt cold in the plane. The service was poor and there was no greeting or goodbye. Since Air New Zealand has a near monopoly in that geographic area they don’t seem to care about service.

    Daniel

    from United States - August 10, 2019

    Flew Premium Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    A Nightmare Traveling on Air New Zealand. We had pre-paid, round trip tickets and were bumped off our flight home at London Heathrow. They resold our seats without attempting to contact us. They made no attempt to get us on the next flight. Horrible Customer Service and a Rude Supervisor. I will NEVER fly Air New Zealand again. The worst Airline I have flown in 40 years!!

    Lana

    from United States - November 14, 2018

    Flew Premium Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Great flight to Auckland from LAX. We travel premium economy going to Auckland and it was awesome having the upgrade the seats were comfortable and the entertainment of movies was great. Coming back from Queenstown we did not have the one up feature so we had to settle for economy but the flight was still nice, the crew was amazing and they really care. The seats could of been a lot better in economy and more leg room would of been nicer. The food was not bad for airline food, they do come around with lots of water and refreshments/snacks to keep you entertained. For a long haul flight it was not bad at all. I have flown with other airlines long haul in the past and NZ has been the absolute best so far.

    Andrew

    from New Zealand - November 13, 2018

    Flew Business Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    It was awesome airline, and I was proud that my national carrier was so good. The service is slipping on board, couldn’t get a seat in the lounge as there is a way to buy your way in called koru club. ANZ are really selling their soul, while happily telling you they are Air Line of the year with various rating companies. Oh and they seem to be going for the worlds longest safety video, which is fun if you fly once or twice, but for regular flyers it’s like watching paint dry. I really feel for the crew..

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