6.8/10

    From 256 passenger reviews

    Romiel Melvin

    from New Zealand - July 31, 2021

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    The airline that always puts safety first and it’s customers it’s top priority. From the start of checking in the seem less service of ground staff are so friend and when you get on board the aircraft the Kia Ora from the cabin crew and friendly smiles all around. The service on board is always so personable and they definitely go the extra mile. I always recommend Air New Zealand to all my friends and family. Looking forward to my next flight.

    Rodney

    from Australia - November 21, 2020

    Flew Economy Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    My Favourite Airline!

    I love them because I can always speak to a customer service human being, who is on my side and works to help me with my situation, whatever it is.

    The staff at airNZ seem to always be friendly, kind and supportive. The food is good, and I have had confortable trips every time.

    I am stuck on the US during covid and my flights have been cancelled several times (by Australia, not AirNZ) and airNZ have been helpful at every turn, honoring the tickets I originally purchased and not charging for changes or extra prices on new flights : They have been timely at calling me when flights changed, and great at calling me back.

    Personally I will choose them every time for peace of mind.

    Chris

    from Canada - May 18, 2020

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    THIEVES! Don’t expect a refund if your flight is cancelled…by them!! We were booked for a 6 week trip involving 6 different airlines before Covid-19 struck. 5 of those 6 airlines provided us with a FULL refund when our flights were cancelled. All of them EXCEPT Air NZ did the right thing. We were charged $500 in cancellation fees for 2 tickets that we didn’t cancel – they did! When I told the customer service rep “it wasn’t our fault” he simply said “it’s not our fault either.” How can you charge a fee for a trip you can’t provide? Shame on AIR NZ!! I will never use your airline and I’ll tell anyone who will listen that you stole my money! And why isn’t their government doing anything about it? I heard NZ isn’t worth the cost to visit anyways.

    Ariline

    from United States - March 30, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    RACIST! Do NOT fly the airline and do NOT travel to this country; RACIST! 🤮
    I was stuffed in the back of the aircraft.
    I received ABOMINABLE service.
    I was violated in the extreme. DO NOT fly this revolting airline; do NOT!

    Paul

    from Australia - December 27, 2019

    Flew Business Class

    Overall Score

    3/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Travelled Business Class from Melbourne to Buenos Aires. Paid a premium price. Very poor value for money. Probably the most disappointing experience in business class that I have had. Poor experience started at check-in and didn’t get better. The seats are a very strange layout – having the feet of the passenger next to you in your face is not pleasant for your eyes or your nose, with no privacy at all and are uncomfortable for sitting and sleeping. For the Melbourne – Auckland leg, my seat had food scraps on it, and stains (I had to ask the flight attendant to wipe down my seat before I sat down), and the TV alcove had dust and food in it. The staff were unhelpful and quite brusque, especially when I went down to the galley to ask for some water – there were three flight attendants, and all of them looked at me as if I was imposing on a private discussion. Finally, the food was nothing special, and compared to BC on other airlines, AirNZ does not come close. Will certainly consider my options next time, and not sure why AirNZ have been given Airline of the Year.

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