2.4/10

    From 25 passenger reviews

    Peter

    from Spain - November 20, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We unfortunately flew flight UX015 MADRID San Pedro Sula which was a long haul flight 12.5 hours. From the start the boarding experience was draconian and terribly organised with both elderly and disabled people left waiting on stairs to enter bus to board plane on runway. The food served was not eatable.The staff wanted to charge for a glass of wine to accompany an eatable meal. The flight staff seemed lazy and Totally not organised.Toilets not cleaned. Not even checking safety of passengers and advising safety exit of plane in an emergency. The seating was incredibly uncomfortable for a 12.5 hour cross Atlantic flight. The wait for checked -in baggage on arrival was over 1 hour and 2 suitcases arrived damaged. We never wish to fly this terrible airline ever again.

    Svein

    from Norway - May 29, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    During our trip from Madrid to Miami, Air Europa lost one of our suitcases. I filled a PIR report in Miami immediatetely after landing, and also called Air Europa every day during the vacation, to ask for the suitcase, but it was not found.

    After vacation was finished, I immediately sent a formal claim by post to them, but they refuse tok take any responsibility. They are not able to tell me where the suitcase is, and they are not willling to pay any compensation for the lost luggage. Very irresponsible. Never again Air Europa.

    Arnold

    from Germany - April 7, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I flew UX89 from Madrid to Santo Domingo. No boarding in groups, so usual chaos. When I approached my seat (47D), I noticed someone already was sitting there. A crew member came up and told me I was wrong (I wasn’t) and demanded I should take the seat behind it (48D in my opinion). I didn’t argue. Then of course a passenger who had booked 48D came up. The same steward suddenly explained to me that I am plain wrong and that 47F in fact was 47D. It took 2 other crew members to convince the steward that I was right. Unbelievable! A crew that is not aquatinted with seat numbering!! Then of course the usual odd things: Horrible food, 3 Euros for headphones on an intercontinental flight. Of course my steward did not issue the immigration forms before landing, so customs took additional time. NEVER EVER AIREUROPA!!

    Henk

    from Netherlands - May 25, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    Booked a intercontinental flight with Supersaver from Amsterdam to Santo Domingo. Always luggage included intercontinental. Not this time. Without any warning they wanted me to pay extra for my suitcase 250 euro. I decided not to go and stay home. This is cheating. My suitcase was 23 kg. Supersaver had to warnt me about the ticket price that is was without luggage. My trust is now gone and when i ever fly again i need guarantees. Never fly Air Europa again. They know what the problems are. More passengers complaint at the airport. STAY AWAY FROM THEM!!!!

    Georges

    from United States - May 26, 2017

    Flew Economy

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    I had an excellent trip with Air Europa. I booked a flight from Miami to Tel Aviv on May 13th, 2017. The airplane was very clean, great chairs, amazing tv with a lot of blockbuster and great tv series. The crew was amazing in term of service/help. I do not know why people post these negative reviews. I had a wonderful experience with the plane and the crew. Another thing to consider is the price of the tickets. Air Europa is very cost effective.

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