Air Europa

Very good for the price!

Una decepción total. Compré tres tiquetes con tres meses de antelación y desafortunadamente uno de los pasajeros tuvo una emergencia médica/familiar que le hace imposible viaja (su hijo sufrió un stroke – infarto cerebral). Contacte a la aerolínea buscando alternativas y la respuesta de la asesora al cliente es que solo son causas validas si el pasajero mismo se muere o es hospitalizado tres días antes del vuelo (que tu hijo sufra un stroke no es una razón para no viajar según Air Europa). Le pregunte por diferentes alternativas y NO están dispuestos a cancelarlo, NO están dispuestos a dejar el tiquete abierto/flexible, y NO están dispuestos a transferir el tiquete a otra persona. Literalmente la persona que sufrió el stroke no puede hablar, no puede mover la parte izquierda de su cuerpo, no puede caminar, pero para Air Europa no es impedimento suficiente. Por aerolíneas como esta basura es que el sector tiene mala reputación. Empresas atascadas en los años 90s para quienes sus clientes no son más que un número. He viajado por todo el mundo y jamás había experimentado tanta falta de empatía.

Worst lost Baggage service. This company is unable to schedule the delivery of lost baggage or even give a clear answer.

Now I see why Air Europa has such a low rating. We flew by this airline in October from Madrid to Lisbon. There were 2 people in the wheelchairs: my husband and one more passenger. Usually, passengers in wheelchairs are taken on a plane first, along with 1st class/business class passengers. With this company those 2 passengers had to wait until all passengers had boarded and after that were allowed to be wheeled to board. On the top of that we were told to check the carryover because they did not have room on the plane. I refused because in the carryover bag we keep all medications for my husband. They even called the pilot, but, finally, found room for our carryover bag. Ridiculous! I told them that we never flew by any airline that put people in wheelchairs the last to board. Never will use Air Europa again.

We unfortunately flew flight UX015 MADRID San Pedro Sula which was a long haul flight 12.5 hours. From the start the boarding experience was draconian and terribly organised with both elderly and disabled people left waiting on stairs to enter bus to board plane on runway. The food served was not eatable.The staff wanted to charge for a glass of wine to accompany an eatable meal. The flight staff seemed lazy and Totally not organised.Toilets not cleaned. Not even checking safety of passengers and advising safety exit of plane in an emergency. The seating was incredibly uncomfortable for a 12.5 hour cross Atlantic flight. The wait for checked -in baggage on arrival was over 1 hour and 2 suitcases arrived damaged. We never wish to fly this terrible airline ever again.