Jacobo
from Spain - August 18, 2023
Flew Economy Class
I was going to travel with them soon, but due to a setback I was forced to request the cancellation of the flight the day after I booked it and 1 month before the date of the flight itself. Well, to my surprise, the intermediary agency (Booking) and Air Europa itself informed me that the reservation was non-refundable. According to them, since it is non-refundable, they will not refund me a single euro of the paid ticket. This seems to me to be EXTREMELY serious and should be brought to the attention of each and every one of the customers who are going to fly with them, so that they are completely clear about the trip before booking a flight with this company, since in case of cancellation they will lose their money completely.
Mike
from United States - May 23, 2023
Flew Economy Class
First time and last time that I fly with Air Europa. It is all about revenue and no service. The wifi is unacceptable. I have flown around the word, it is a family hobby. The charges for luggage is outrageous. 120 euros for each piece of luggage! The service inside the cabin is all about revenue. You get charged for every single drink after the main service. The cabin was disgusting to say the least. I flew from Madrid to Miami . An international fly! Be aware about the hidden charges.
Diogo
from Portugal - January 4, 2023
Flew Economy Class
Very good for the price!
Fernando
from Australia - November 21, 2022
Flew Economy Class
Una decepción total. Compré tres tiquetes con tres meses de antelación y desafortunadamente uno de los pasajeros tuvo una emergencia médica/familiar que le hace imposible viaja (su hijo sufrió un stroke – infarto cerebral). Contacte a la aerolínea buscando alternativas y la respuesta de la asesora al cliente es que solo son causas validas si el pasajero mismo se muere o es hospitalizado tres días antes del vuelo (que tu hijo sufra un stroke no es una razón para no viajar según Air Europa). Le pregunte por diferentes alternativas y NO están dispuestos a cancelarlo, NO están dispuestos a dejar el tiquete abierto/flexible, y NO están dispuestos a transferir el tiquete a otra persona. Literalmente la persona que sufrió el stroke no puede hablar, no puede mover la parte izquierda de su cuerpo, no puede caminar, pero para Air Europa no es impedimento suficiente. Por aerolíneas como esta basura es que el sector tiene mala reputación. Empresas atascadas en los años 90s para quienes sus clientes no son más que un número. He viajado por todo el mundo y jamás había experimentado tanta falta de empatía.
Alex
from Venezuela - December 30, 2019
Flew Business Class
Worst lost Baggage service. This company is unable to schedule the delivery of lost baggage or even give a clear answer.
