3.6/10

    From 127 passenger reviews

    Nina

    from Germany - January 6, 2020

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    The worst airline of all time!

    Website and App are horrible, making online check in not possible. For example, on app, you cannot check in if you do not have a Chinese phone number. When you enter a code of a different country, it defaults back to Chinese.
    For long flights it is so crucial to be able to select a seat before all the good ones are taken. After 2 hours of trying and multiple customer care calls which brought zero result, I have last row middle seats on both of my flights (24+ hours journey time). Unbelievable!!!

    Customer care is totally useless as well: they cannot do anything about not working online check in and are not even able to tell at what time airport check in closes. This is the very least they should be able to advise.

    On the flight there is very little leg room (even for me with 165 cm highly), the wine they serve is of very poor quality, the meals are rather small.

    I will never fly with them again!

    Olga

    from Poland - December 30, 2019

    Flew Economy Class

    Overall Score

    5/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    Flew from Warsaw to Taipei via Beijing on AirBus330 – 300 and Airbus 320. The price of the tickets was good and it was the only connection to Taipei which didn’t require a 10 hour-long overnight layover.
    The overall experience is simply okay. Nothing special. The seats on the A330 were a nightmare, I’ve had more leg room on a Ryanair flights. The entertainment centre was old and hard to figure out. It took me a while to find the movies and I’ve noticed some passengers didn’t manage at all. However, the selection of films was good in my opinion. The food was fairly okay. I don’t know really how the staff was because I didn’t require any special help but for me they seemed fairly okay.
    There was much more leg room on the A320.
    Both ways there was no problem with the luggage.
    The staff at the airport in Taipei was lovely.
    Overall experience is okay, I believe the price of the tickets is adequate to the quality.

    Daniel

    from United States - October 14, 2019

    Flew Business Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    We traveled to Beijing from Houston late October with tickets bought in May.
    We arrived at the airport to be told the flight was canceled due to aircraft problems to be told the following day that was a lie. Apparently, air China canceled both Friday and Sunday flights months ago but didn’t tell everybody.
    Now changing a very long, costly international flight is already a very poor customer service, but not making absolutely sure everyone realizes such a major change has happened is the worst I have ever seen in an airline.
    To make matters worse we had to fight to get a hotel and were sent to a very very poor, dirty one. Food was promised to be included but we got there only the buffet consisting of cold chicken nuggets and old eggs were included. Real food had to be paid.
    They also have no wi fi available.
    I travel a lot, have used multiple American and European airlines, being frequent flyer on several.
    Air China is the worse. Ever.

    ChenMing

    from China - July 25, 2019

    Flew Economy Class

    Overall Score

    6/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      Yes

    I am a 100% local China citizen, I took a flight Kunming to Beijing
    The flight delayed 1 hour because Beijing Air is busy, But that is acceptable
    Then on the flight, they give me a “fancy” breakfast a Porridge yes a Porridge,
    Water+Rice=Porridge why? low-quality food detected.
    Also their entrainment it’s just an MP3 Music player, and their freaking headphones are can not use with phones. But other things are perfect.

    Aakansha

    from India - April 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I took my flight from New York to Bombay via Beijing.
    First the flight got delayed for 4 hours at Beijing airport stating the reason that there is no fuel in the plane.
    This is very negligence on a part of international airline that they didn’t check for fuel, it’s like keeping the life of customer at risk.
    When I reached Mumbai Airport, I didn’t get my baggage there and airline employee informed me that my baggage is at Beijing airport, they forgot to transfer my bag to the connecting flight.
    I got my bags after 4 days at my home with my expensive items missing from my bag. AirChina’s customer service is very bad and they take no responsibility for their customer’s safety and product security.
    I have contacted them several time but got no proper response.
    Since my bags was with AirChina entire time it was their responsibility to deliver my bags on time, but it didn’t occur and when I got my bags my items were missing.
    AirChina is taking no responsibility to help me find my items or compensate me for the loss.
    Worst service when it comes to safety and security.

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