3.7/10

    From 123 passenger reviews

    Aakansha

    from India - April 26, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    I took my flight from New York to Bombay via Beijing.
    First the flight got delayed for 4 hours at Beijing airport stating the reason that there is no fuel in the plane.
    This is very negligence on a part of international airline that they didn’t check for fuel, it’s like keeping the life of customer at risk.
    When I reached Mumbai Airport, I didn’t get my baggage there and airline employee informed me that my baggage is at Beijing airport, they forgot to transfer my bag to the connecting flight.
    I got my bags after 4 days at my home with my expensive items missing from my bag. AirChina’s customer service is very bad and they take no responsibility for their customer’s safety and product security.
    I have contacted them several time but got no proper response.
    Since my bags was with AirChina entire time it was their responsibility to deliver my bags on time, but it didn’t occur and when I got my bags my items were missing.
    AirChina is taking no responsibility to help me find my items or compensate me for the loss.
    Worst service when it comes to safety and security.

    Joel

    from United States - March 30, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Customer service is non-existent, they do not know what they are doing
    I am not sure why they are still allowed to operate in the united states

    My luggage was cut open with a knife and items were stolen while my luggage was in their case.
    Air china will not replace the luggage or the items, instead telling me that I should have used my common sense to know that I should not put “items of value’ in my luggage.

    Take another airline on any trip – It is not worth the time and money. Spend a little more and have comfort and safety and most of all peace of mind

    Lien

    from Japan - February 17, 2019

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Baggage Handling

    • Check-in Process

    • Meals and Beverages

    • Recommend Airline

      No

    Due to the airline delaying a flight, I missed my transfer (even though the ground staff assured me that I would not), and had to spend 26 hours travelling instead of 9. I spent 9 hours freezing in Beijing airport with no accommodation offered and another 4 hours in Incheon. Staff were extremely unprofessional, preferring to chat among themselves rather than helping a customer in need. Food was terrible. Luggage was handled haphazardly. Terrible experience.

    Logan

    from - November 6, 2018

    Flew Business Class

    Overall Score

    10/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      Yes

    Really good airline. International flight from SFO to Beijing is on par with other carriers. Great value for the money, attractive flight attendants. Better than the beat up old hags on the Western carriers. I don’t want to look at some grandma for 15 hours.

    SHUBHAM

    from - October 25, 2018

    Flew Economy Class

    Overall Score

    1/10

    • Overall Value for Money

    • Seat and Cabin Space

    • Customer Service

    • In Flight Entertainment

    • Meals and Beverages

    • Recommend Airline

      No

    This Air line has the most worst service ever I have Experienced.They show us on ticket meal confirmed and do not provide us with food on board.The food provided on-board is not up to the mark specially for long routes.I had Experienced the worst part from Newyork when the air China Airport authority is not sure whether we will get our connecting flight and the have to put the baggage destination of the next airport(Beijing)and before we reach the airport the flight attendant informs we are getting our connecting flight and when we get down and ask for our checked in baggage there is no one to respond on the airport when it is there home airport.Then luckily one of the staff tells we would send it to Mumbai airport and when we land at Mumbai airport the AirChina Staff tells we will send the baggage’s at home and the cost required for the material for your upcoming days would be compensated to you once you send us the bills.And when finally our bags come after 3 days we find half of our luggage missing and when we claim for both missing and the daily necessity items the company the company wont reply soon with exact scenario and after that they wont claim you the complete amount giving some company policy . This Airline is pathetic and I would never recommend anybody to travel by this airline.Regarding the staff support ,Airline food,customer relation this airline has negative marking and most detoriated services ever experienced. Never opt such services.

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