Booked flight from London to Auckland, via Manila. Informed 2 weeks before due to leave that Manila - Auckland leg delayed 24 hours. No explanation or apology, and told that any re-arrangements were our responsibility. Had to book accommodation in Manila, and also in Auckland as now could not get home same day, plus needed new flights from Auckland. Check ins both at London and Manila abysmally slow, not enough staff. PAL terminal at Manila very badly signed, and gate waiting area had no water or toilets so had to go out and back through security. Plane from Manila freezing cold, airline staff could, or would, not remedy. No entertainment on this plane, on two 4-5 hour flights. Took us 5 days to get home, completely exhausted. After complaining, offered flying points (which we were probably entitled to anyway), and then refused to answer. NEVER AGAIN.
