I am so disappointed of service,but most importantly the personnel. My aunt and uncle had arrived 1:30 hours prior to departure in a one room airport with the capability of boarding the airplane. They were told that they had lost their ticket and would not be refunded. Not to mentioned that my uncle is mentally disabled and I had purposely bought tickets in volaris because of your direct flight. A person that is disabled obviously has special needs, therefore I paid for front row sitting and asked for wheelchair.
Aside from missing the flight, they were treated badly. They disrespected my aunt and uncle and had the courage to mock them and ridicule them in front of everyone. You quote to offer great service and unite families from Durango to Chicago; but then again treat people in a way they will not want to travel again.
A costumer has to be respected and not ridiculed by the employees. This behavior was unbelievable and unacceptable.
Home Volaris review by Maribel 2016-02-10
