Where to start- despite having 6 seats booked in business class including a black card holder (and two 80 year olds, I might add) our 530pm flight was cancelled and we were moved to a 1030pm one without so much as an email, text or phone call. The VN airlines representative was most unaccommodating and the service was absolutely unacceptable. After numerous phone calls we were able to arrange 6 economy class seats on a 745pm flight: with just a 30 usd refund per ticket. Essentially we were made to pay excess baggage for our business class baggage allowance following this downgrade. As frequent flyers we of course anticipate that many delays are unavoidable, however it is entirely unacceptable to not inform passengers as soon as a delay is announced, especially if it is 5 hours late!! VN airlines is consistently unreliable and exploits the lack of alternatives to continually under deliver. A serious roadblock on vietnam’s attempted journey to become a top travel destination.
Home Vietnam Airlines review by Mihika 2015-01-04
