Poor customer service –
We had booked a flight from Da nang to Da lat, Vietnam in October 2022. The airlines delayed the flight by 1day and send the update via email. The 1-day delay didn’t suit our plans, as all our bookings were already in place for the week. Hence we had no choice but to cancel it. As per the email, if we cancel, we can get a refund only in the form of a Credit shell, which we can use later. However, this was of no use to us, as there were no other flights for the same day and we had to make another booking with another airline instead. Hence, we requested Viet jet to cancel and give us a full amount refund in our bank account directly. However, even post multiple emails and calls the airlines declined for the same and still insists on a credit shell.
Poor seats
When we traveled to Vietnam from Mumbai, the airfare was quite high and the seats are extremely small and uncomfortable. It didn’t even fit our legs properly. Overall a very poor airline
