Part 1 – our flight from HCMC to Danang was moved (at late notice and presumably due to an empty flight) with no reason, which meant that we arrived in Ha Noi much later than anticipated. We lost half a day in travel.
Part 2- our return flight to HCMC was also cancelled at late notice and moved from 9am to 12.20pm. Less than 24hrs notice was provided. Fortunately we were able to amend our plans to tie in with this, although it was highly inconvenient.
However, upon arriving at Danang airport we were told that our flight had been moved yet again to 2.20pm. No explanation and furthermore, the notification email was rather late (there’s a theme here). Furthermore, as I sit here typing in the airport we Re hearing that the flight is delays again by 30mins. With no flights this morning it is ridiculous that this can even happen.
Needless to say, we do not recommend using this carrier. The service is poor and unreliable and that I me being polite. Not even value for money. We lost 1.5 days of our holiday due to this carrier as we were unable to source an alternative flight.
Be warned!
