Having flown dozen of times across the world in my lifetime, this is the first time that I encountered such a disrespect and dissatisfaction in an airline:
– At Bangkok Airport departure to HCMC (Vietnam), the woman stated that our suitecase does not fit the cabin size, which is absolutely a lie regarding that this suitecase is sold by Delsey as a true cabin size, and that this suitecase travelled dozen of times in Europe (even on low-cost airlines such as Ryanair or Easyjet) without ANY trouble. Moreover, the suitecase fitted their VietjetAir cabin suitecase “test” without issue as well. Thus, having of course strongly contested this scam aspiring to pay extra to get the bagage checked, the woman was extremely rude, to the point that she even refused to print the boarding pass!
– My brother in law, who is Vietnamese with all papers & passport in good standing and with a return ticket already paid, was surprisingly refused at Hanoi Airport to fly to Bangkok without any clear reason. They asked him to return with a doubtful $300 warranty to take an other flight, on which of course he was forced to buy a full fare new flight ticket! Some days after, having discussed with some Vietnamese who previously booked with an other airline company to Bangkok, they confirmed that they had never encountered such a trouble.
All in all, and with all my respect Ladies & Gentlemen, if you plan to book tickets on an airline full of last minute bad surprises and full-filled with bad faith, you cannot go wrong with VietjetAir.
