Turkish Airlines
reviews

They were responsible for me missing my connecting flight and did not compensate me. I paid a premium to avoid the discomfort and additional expenses that they caused me. Had I known I would choose a different flight. I flew from Taipei to Stockholm via Vienna but was rebooked to Berlin from Vienna. The airline was well aware of my connecting flight but did nothing to prevent my flight to Stockholm to depart. They also lost my baggage.

Arrived at NAIA terminal on May 25, 2023. Our 8 check in bags are still in JFK airport. It’s been 3 days now and no action taken. Do not fly China Airlines and their customer service is way below standards. My first and last time to fly this airline. Please please do not patronize their business.

Horrible experience. Made us buy duplicate tickets because our middle names were not in the booking details. However, online, there are only to fields to fill in " First Name" and "Last Name". The stewardess said not possible to amend the details at the counter. However, she did amend the tickets of our son because his middle name was only 3 letters ... so stupid rule. No other solution proposed apart from buying new tickets. On board, no extra baby seat belt was provided for our 9 month old baby... Do not recommend at all

Extremely bad experience with China Airlines. Hong Kong – Taiwan (flight CI 922). At check-in, the stewardess (Charlotte W***) told us that we couldn’t take our flight. The reason she gave us is that our names on the booking didn’t match our passports. Our First Name and Family Name were correct. BUT, she said we had to put all our middle names as well with our First Names. Hence our tickets were unusable. Of course, modifying the booking online is not possible. Online, only 2 boxes called “Last Name” and “First Name”. No box for middle names. My first name contains an hyphen and I have commas between my middle names, the website does not accept special characters... At the counter not possible to amend our booking. ONLY 3 LETTERS. So she amended our son’s booking only. Actually, China Airlines CAN amend booking. Technically and regulatory. We finally bought new tickets, with fees, more expensive of course.

China Airlines is the best. Flight attendants are always willing to help immediately when there is a need. They treat their customers well. The only down side to me is the food, which can be improved. Other than that, it's still one of the top airlines in Taiwan.

I had my first flight by China Airlines CI922 on 25 December 2017 from Hong Kong HKG to Taipei TPE and my return flight CI 927 on 28 December 2017 from Taipei TPE to Hong Kong HKG. The whole journey is great. The round tickets is about HKD2000. It departs on Christmas so this price is sensible. I feel comfortable even I sit on the Economy Class. CI922 use A330-300 and CI927 use B737-800. The seat pitch and width are 31-32 and 17-18 on both planes. I think it's normal compared to other airlines. The staff are very nice and gorgeous. They will help you immediately if you need. They have a splendid smile which makes people feel comfortable. In the plane, they serve minced pork rice and beef noodles. I selected minced pork rice and it's very tasty. The meal included an orange juice, a cup of water, a bread and the main dish. It's very enough for a normal man like me. It only serves one meal as it just a two-hour flight. It has a wide choice of in-flight entertainment. Many famous movies and films are included in the system. Unfortunately, I cannot finish the whole movie in an ultra-short haul route.

Hi Support, This is to bring to your notice that China Southern Airlines will be our last choice after what we are facing now. We are tourist and we travelled from New Delhi to Sydney via Flight no. CZ 325. After a long and tiring journey of 14hrs when we landed to Sydney and done with our immigration. We were waiting for our luggage at the baggage claim. We waited and waited....All the passengers received their luggage and left but we kept on waiting and then got to know the shock of our life that our baggage has not arrived. The flight landed at 9:20am and till 11:30am we waited for our luggage when we got acquainted with the missing baggage news. What insane thing it is new place, we have come to have fun and our baggage not there with us. We don't even have a set of garments to even change. Total exploitation when yours people compensat by giving $50 per baggage. You guys should understand the pain one goes without clothes and you are asking us to enjoy the place. It's been a torture to land after 14hrs of journey and then go for forceful shopping of clothes that too at $50. Kindly look into this matter and provide us with our luggage and also compensate us for the mental imbalance you have done to us. Kind Regards, Shaily

Fine gong to Japan.Lies of space and nice crew. They checked our tickets 3x to make sure it was us I guess..... On the way back, about to leave Taipei to San Francisco, they checked our tickets 3x because someone at the check counter misplaced their half.

We were 4 persons. All the tickets were purchased at the same time. When I tried to do the check in online I couldn't. Later that day one of the other passengers tried and she succeeded but everyone was sitting far from each other and no option to change the sits. Not nice. The way back another adventure to make the check in online. We managed to change the sits but when arriving at the airport the sits given were the ones initially assigned and not the ones we choose during the online check in. No willingness to please a costumer...China Airlines never again!!!

Booked my tickets 2 1/2 months before my travel date and was contacted 3 weeks before I was due to leave through Expedia saying that there had been a change in my itinerary. My returning flight from SFO-TPE-SIN now had an 8-hr layover instead of a 2-hr layover because China Airlines was no longer operating the flight that I had previously selected. Despite my many calls to Expedia to mediate this with China Airlines over 1 1/2 weeks, no appropriate options were given. China Airlines would give me a full refund, but not reimburse me for the higher ticket fares that I would incur since I would be booking just 3 weeks before my date. After exhausting every option I had, I had no choice but to accept the 8-hr layover in TPE. I even asked for use of their Business Lounge or an upgrade for the inconvenience they caused me, but was refused by the airlines. Inability to provide any suitable options makes me regret that I ever chose China Airlines. This was going to be my first time traveling with them, and because of this frustrating situation, its left me not ever wanting to choose China Airlines or its affiliates. Poor customer service and unwillingness to satisfy the paying customer

China Airlines lost my bag, they had in LAX for weeks, I called for weeks trying to get it sent to my final destination, after 20 days they eventually told me they had no record of me ever calling so the bag was sent to Taiwan and it got lost in transit to Taiwan.

Cold, problem to get blankets. Not tasteful food. No salt and pepper extra. Only juice served with the meal.

I was on a LONG flight 18 hours in total. When your on a long flight the on board entertainment is very important. This flight had 2 parts. The secound part there was NO VIDEO at all. I was very unhappy. On the first half of the trip there were only 4 or so english speaking movies. All of them were over 30 years old. So it was not really entertainment. There were a bunch of Chinese movies that I don't find interesting at all because I don't know what the the movie is about. I was so bored and unhappy. I started tipping the stewerdess with dollar bills to see what would happen. It was a little entertaining. Because she did not know what to do, She would say thank you and then turn red. That was my entertainment for the first 10 hours. NOT GOOD AT ALL The food was OK, The price to fly was really good. The service was good. I will not fly with this airline again.

I flew Melbourne to Christchurch return last month as I make this flight at least 2-3 times a year usually I never consider any other airlines than those I know however decided to take a chance and travel for the first time with China and I am so glad I did the experience was amazing I will continue to fly China airline whenever available Excellent value Excellent staff Cant recommend them enough!!!!!

Flew LAX-TPE-LAX. This was aboard their new livery of 777 in Premium Economy class. Gracious service throughout, only disappointment was smaller portions of food compared to EVA Air's Premium Economy class, otherwise very close indeed between these top two airlines of Taiwan. Entertainment system is by far the BEST I've ever experienced, hands down. Even on 14 hour flight, you will NOT get Bored with their great selection of latest and classic movies, music, shows, etc. Gracious attentive service. Seat comfort is OK, but not 100% great. Excellent legroom because China Airlines's new 777's innovative seat recline does not affect your legroom even if passenger in front has their recline all the way back, this doesn't affect you --- so lots of legroom space!! Like I said, only letdown was smallish portion of food, but grade A in everything else. Prompt take off and arrival times both ways.

I am a 77 year old passenger on wheelchair. When I was on transit at TPE airport, after waiting for more than 3 1/2 hours, I asked the ground staff if they can wheel me to the boarding gate so that I can wait there. One of the ground staff young ladies told me that since I can still walk, I should walk there myself!!!! When I complained about her attitude at the transit counter, the other ground staff there told me that I can go and complain to the management about this! I'm not going to travel via China Airlines anymore if I need to transit in Taipei. The ground staff there are just too rude! I've heard that the ground staff of China Airlines in Taipei has bad attitude but I never expect them to treat an old man in wheel chair this way.

First time flying with China Airlines direct Melbourne to Taipei (9 hours). Wasn't expecting much so very pleasantly surprised, couldn't fault in any way except for 20 minute delay on takeoff, no big deal. Loved that as soon as you sat on the plane you could watch movies, well before takeoff. Very comfortable, staff so lovely and food decent too. Definitely recommend.

Our individual touch screens were incredibly difficult to manipulate and the toilet paper and paper towels ran out by the end of our 9 hour flights to and from Beijing from frankfurt. The stewardess' seemed to wear a scowl most of the time other than exiting and they ran out of western food choices by mid plane where we sat on both legs leaving chinese pudding. And dinner choice was seafood with noodles or chicken and seafood with rice, so if seafood doesn't sit well with you bring your own. They also changed our return flight from two hr layover to 14 then back to two hrs the day we checked in causing us to lose money on the booked hotel since they didn't notify us the second time. A bit more spacious economy seats though. Movie choices were many but mostly chinese leaving little for such a long flight. Kids choices good though.

The flight was O.K. The seat didn't recline but that was acceptable for a 45 min. flight from Kaohsiung to Taipei.

If you plan to you use an upgrade certificate on China Airlines, be prepared for a MAJOR runaround. They gave me dozens of excuses and even lied that their certificate couldn't be used to upgrade from Premium Economy to Business. I finally used it to upgrade from Economy to Premium Economy. But I had to physically go into their office, tell them that I wouldn't leave their office unless they honored the upgrade (and that they could have me arrested to get me out) until they finally caved and applied it. Just be warned that they have a different standard of business ethics.

excellent flight in businness class to bkk from amms and back the best ,good food ,good seats ,good flight attendants ,i recommand china airlines

Flew from Taiwan to SFO, over all friendly service, even though the entertainment hardware is a bit old, but the movies are all the most updated one, and the food was decent as well. In general pretty comfortable ride, smooth take off and landing.

Flew from Incheon, Korea to Taiwan-Taoyuan, Taiwan on an A330-300. Staff were fluent in both Korean and Chinese, and friendly to passengers. Flight was less then 3 hours, captain appears to be a female and the flight was smooth all the way.

flew from Tokyo (Narita) to Taipei. Taipei to Jakarta. Jakarta to Taipei

Sydney to Taipei to Frankfurt to Taipei to Brisbane.

I always take China Airlines from Taipei to pretty much anywhere if possible. I fly at least once a month, to HK, Singapore, Beijing, Shanghai, Tokyo... Great services all round and friendly cabin crew! Best value you can get out of! The inflight entertainment system is just wonderful! as soon as the plane takes off the ground, you can start watching the MOD! No need to wait until the announcement!

The aircraft and the entertainment system are definitely not the best in class. However, you can feel the care and sincerity from their service and communication.

I always fly with china airlines from Germany (Frankfurt) to Taiwan (Taipei) and its very comfortable and service very good. I can confirm what Roberta said about flying with Children.

Great service from David Chiang at china airlines in Brisbane when booking the flight. And the flight itself was comfortable with great friendly service. highly recommend this airline! I flew with a 1 yr old child and they did everything possible to help me. Thank you China Airlines!!

BEST AIRLINE TO FLIGHT TO AMSTERDAM

Always Good Value