Thai Airways
reviews

Writing this onboard Thai Airways TG476. Most Business Class seats have no power, so no seat adjustment or entertainment for 9+ hours. Thai knew before boarding but said nothing. Crew were exceptional; Thai’s inadequate compensation was not. Never again.

Over 2 years ago I booked a refundable business class return trip to Bangkok with Thai Air but had to cancel. Since then I have fighting for a refund (or even a credit) with no success. Thai, you’re a disgrace.

Having paid over 8K GBP for a last minute trip to Australia in Business I expected a premium service. My communications system was down from Bangkok to Melbourne. The crew tried to reboot to no avail. I was then fobbed off in my complaint. I expect a partial refund

The Royal Orchid plus membership is a scam. We tried to use it once for a seat upgrade, no possibility within 2 weeks either way. They tried to use for a return ticket, no available seats one year in advance. Better fly with other airlines that honor their programs.

Overall disappointing airline from given image. The customer service was deceiving and lacks language skills, the inflight entertainment is old and slow, the check-in process is always long and slow, and also quite over expensive for the quality!

A 2-hr flight on older B777-200ER. Flight was full, but spacious seating and decent legroom. IFE was outdated with small, dim screens. No WiFi or USB/power outlets. Pillows and blankets provided. Great food and friendly crew. On-time departure/arrival. A good short flight.

We had a booking on Thai for a flight to Manila. We booked month in advance. Thai decided to cancel that flight and put us on a flight a day later which was very inconvenient for us because we had a tight schedule in the Philippines. So we could not take the later flight. I logged in using our booking confirmation but there was no option to ask for a refund online so I tried the Bangkok office number which was provided in the mail we got...... After holding for 40 minutes (dialing from Europe) I gave up and sent a mail.........it was still month before the flight so I thought this would not be any problem.... Well you probably already guessed it..... I sent 4 mails, but other than an automated reply that it was very busy and an answer could take a while.... nothing. No answer no refund no nothing....... I will not be booking with Thai again. 500 euros gone and not even an answer to your mail.

Just flown business class Melbourne Bangkok return. Can only say this a pretty poor service compared to other Airlines I've used flying in and of Melbourne. The seating was cramped (A350), the meals just passable, the infotainment old and tired needs a technology up grade. The service on board was what I would describe as try hard but, they they still puss the fod and drinks trolleys down the isles as in economy class, not what I have experienced with other business class carriers.the

DO NOT USE THAI AIR - they left me stranded in Dubai after I missed a connecting flight through no fault of my won .. they did not offer me an alternative flight ... they advised a hotel stay for 3-4 days whilst they looked for a cheap flight ... and I booked business class ..I had a business class flight scheduled on Dec 12 2022 … Manchester > Copenhagen -Bangkok We arrived in Dubai late and was informed the flight had gone. Emirates then informed me that I had to speak with Thai Air to get another flight issued. I spent over an hour phoning Thai Air (BKK) with nobody picking up the phone. I then spoke with Thai Air (Dubai) who informed me that they did not have any alternative flights and suggested that I buy a new ticket and then claim the funds back later. I then paid £1279.43 for a Kuwaiti Airline flight out of Dubai > Kuwaiti > Bangkok... Thai Air abandoned me in Dubai …

This review is based on ground crew. Thai Airways Does not accept responsibility for statements and promises made by its groundcrew or staff in their offices. If you do have a conversation with them and they make you a promise please ensure that you get their name and statement in writing. Not to do so will ensure you enter a nightmare.