Terrible. we had a trip from Dublin to Zurich, flight LX405. We arrived on time, and when we were there, we have been noticed the flight was delayed. Two hours later the flight departed but the boarding representative took us off the plane because it was supposed we lost the connection (to Brazil) in the same airline. They took us off the plane telling us that we should a hotel by ourselves, pay for it and we would be refunded (it wasn’t an airline representative, was somebody who wanted to help because she spoke in Portuguese). They left us in the Airport with no accommodation, no food, no explanations. The guys who work there on behalf of Swiss told it is not their fault or responsibility because the only make the check-in but the not represent it.
Today 25/8/23 we have been rescheduled to KLM. We have other two connections on a different line, we lost them, they rescheduled the connections but we paid 200U$ for this. Finally, because of the new connection, we must spend one night in Brazil and need to pay the Hotel and Swiss Air does not take any responsibility for anything.
