Rex Australia review by Angela

I recently had the opportunity to travel with Rex Airlines. Unfortunately, my experience was far from satisfactory. I was informed that my fragile item could not be carried on board as I had hoped. Despite the item being meticulously packed with layers of bubble wrap and cardboard corners, I had to check it in as luggage, delay of 1 ½ hours before our flight to Sydney, we faced another hour-long delay before continuing to our final destination. No baggage claim carousels were labelled with flight information, Upon retrieving my other bags, I discovered that my fragile item was missing, located fragile item (framed graduation photos/memorabilia) only to find that the glass had been shattered and the item itself damaged. Seeking assistance, we were directed upstairs since there were no Rex staff in the baggage service area, also called for assistance using a courtesy phone. A Rex rep eventually appeared and performed a cursory examination of the damaged item. We were informed that the item’s fragility meant they held no liability for the damage.