Qatar Airways is cheating its customers and refuses to follow its own rules. They are a nightmare to try to deal with and should be investigated by the regulators. We left Boston on 18 June 2025 via Qatar en route to JRO and had planned to fly back on 30 June also through Doha, Qatar. After a US attack on Iran on 2 June 2025, Qatar airspace was closed, and Qatar Airways told us when we called that they had cancelled our return flight. We booked a new itinerary on KLM/Delta, which cost us about $1500 more. Although QA did issue a refund, they did withhold $540 as a penalty fee. I have been trying to get that refunded for three months with no luck, despite many calls and emails. I finally reached a representative on one of many calls who explained that that their refund department decided that they had correctly charged me a penalty fee under the original terms of the ticket. This is extremely frustrating, not only because QA canceled the flight, but even more so because on the "Travel Alert" section of their website, they had posted a notice stating that "customers with travel up to and including 30 June 2025" may change their ticket without incurring a cancellation fee or "refund the unused value of their tickets without any cancellation fee." So they are not even following your own policy, and the customer service representative ultimately told me that they cannot help me further or connect me the your refund department. I have emailed various documents, including a screenshot of the policy that had been posted online regarding not charging a fee and the email that demonstrates that they did charge me a $540 fee. I've seen arrogant behavior from US Airlines, but not anything at this level. I will never fly this air again and I hope others follow that advice.

I was scammed by Qatar Airways!! Be careful. In December 2024, I booked flights from Portugal to Thailand in August 2025 for myself, my wife, and our three children. I booked with Iberia on flights operated by Qatar Airways (according to the information gathered, the operator is responsible). In March, with all my hotels booked, I received information that the return flight from Doha to Lisbon had been canceled and that the only alternative was to return via Madrid (+ 1 flight + 1 layover + 5 hours). Since it was the only alternative for the same dates, I accepted. On August 28, I landed in Doha from Phuket and was shocked to see on the information board a Qatar Airways flight to Lisbon at 2:05 PM (instead of the 2:10 PM flight I had initially booked). I immediately went to a Qatar Airways counter, where I was categorically told that Iberia was responsible (it seems that this isn't the case, at least according to Iberia). I feel cheated, because when I booked this new flight, I should have been offered the option to choose this flight, since that was my initial purchase. Instead, they maintained a solution where I arrived almost five hours later than the direct flight to Lisbon, wasting time at another airport, and spent part of the trip on a lower-quality flight without the same level of service. I complained to Iberia, who said the matter would be handled by Qatar Airways. I complained to them, and they even replied that the matter would be handled by another department, which I've been waiting for three weeks. Therefore, I intend to be reimbursed for the Doha-Lisbon flight, as I was the target of a commercial scheme or a morally reprehensible act.

Find Qatar to be overrated. Emirates and Singapore Airlines provide a far more comfortable cabin experience. Qatar's in flight dining options are rather basic.

I recently flew with Qatar Airways from Perth to Doha on 11 August 2025 (QR8406) and was shocked to find my seatbelt heavily frayed… an obvious safety hazard that should never have passed inspection. This raises very real concerns about Qatar Airways’ maintenance and safety standards. On the connecting flight to London (QR011), one of our seats would not recline and the onboard WiFi did not connect, but these pale in comparison to the seatbelt issue. Safety must come first, and in this case Qatar Airways failed to meet even the most basic expectations. I reported the issue and received a case number (CAS-395488-C0B7W3), but so far there has been no resolution. With our return flights scheduled for 15 September 2025, I do not feel confident that the airline can deliver a safe and reliable experience. Qatar Airways advertises itself as a 5-star carrier, but what I experienced fell far short. I am requesting either a full refund or, at the very least, a meaningful remedy before my return flight

I flew from Madrid to Doha, then connecting to Dubai — and it was one of the worst travel experiences I’ve had. Our flight from Madrid was delayed over an hour while we sat in the aircraft, with no clear explanation. By the time we reached Doha, we had only 30 minutes left to catch our connection to Dubai. There were no buggies or assistance provided for late passengers, even though they knew our connection was extremely tight. We had to run through the terminal on our own. At Doha, staff lied to us, assuring our luggage was already loaded onto the Dubai flight. When we finally arrived in Dubai, our bags were nowhere to be found — they were still in Doha. For an airline that claims to be “5-star,” this was completely unacceptable — poor communication, lack of passenger care, and dishonesty. I will not be flying with Qatar Airways again.

We were a group of people with kids flying from Dublin to Doha on the 17th of June 2025 at 3 o'clock on Qatar Airways. There was a very disappointing service. The guys, specifically the boys, weren’t happy to welcome us in a group. It’s like we had to please them, and they are not realising that we are the customers for them. They weren’t listening and cooperating with us at all. They never sound like they are welcoming us, except the girls. The service in Emirates is far, far better; that's why they are the top airlines. The air hostesses were not even happily serving. It's like they have been bothered by kids, but they forgot that they were also a kid. It's a totally big disappointment, and we're looking forward to the better service on our next flight.

Very Smooth check in process, Kind and professional staff from the check in to the airport to the flight and post boarding. very spacious seats. Happy with the overall experience

Food and wines have gone down a bit but still a great airline. Second in the world next to ANA. Similar to Emirates. EXCELLENT! TEN STARS!

I'm a frequent flyer and one of the reasons I often chose Qatar airways was my trust in receiving their help in the case of problems with my luggage. But I found out that my trust was completely misplaced. This month I attempted to receive help from the steward more than one hour before the landing, with on turbulence in sight, and thrice my light was remotely turned off; so in order to get help I had to walk the cabin to the rear where the stewards were happily socializing together. This very time arrived to my home destination with my luggage broken. When I turned to the Qatar airways airport stuff, not only the help was not provided; on the opposite, I was shouted at and accused. Taken aback, I asked for the name of the Qatar Airways employee who was the behaving unacceptably, and he refused to answer. Then I used my right to document this with my phone camera, the Qatar airways employee attempted to KNOCK OUT the phone from my hands, several times! On this point I should have called the police. The bottom line - bear in mind that if you happen to fly with this airline, avoid getting into situations where you would require some help. Or better avoid this airline at all.

We booked ticket for my mom due to emergency we cancelled ticket on 21st August. It’s nearly finish December but never received money. Still they figure out. It’s not reliable airlines for travel.