Canceled my flight and did not refund my funds, despite repeated request. I had to file a complaint with the FAA to get them to respond and finally refund most of my money. When I booked with them later on a flight from Honolulu to Manila, they forced everyone on the flight at the last minute to buy flight insurance, which is illegal. Of course it was a disaster and the flight was delayed as passengers were standing around on their phones trying to find a carrier and show proof…. They stop this requirement after so many complaints but never offered an apology or refund.
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