I lost my wallet right before boarding just outside the boarding gate but only realized towards the end of the flight. Upon leaving the aircraft, I sought help from crew staff. They were quick to refer me to the airport website and the airline website before ushering me off. Later confirmed that the airport was in possession of my wallet but needed some assistance or advice retrieving it. I called their customer service hotline which was received by an agent from the ticketing office in Malaysia, who told me that there was nothing they would do. The agent didn't have the knowledge or capacity to be of any assistance, but refused to let me speak to other staff in the airline who might have more of a clue. The overwhelming impression is that their staff are only willing to do the bare minimum. The airline is fine for getting from point A to B, but do not expect their staff to be of any help if you need it.
Also, customer support seems to ignores emails or are extremely slow at replying.
