JQ402 SYD-OOL was very good especially the efficient boarding and on-time take-off. However, the return flight was the stuff of nightmares. The vast majority of the passengers was travelling to Sydney for the Taylor Swift concert. Their inane, like, conversations throughout, like, the whole flight was not the fault of the airline nor their singing. But there is no excuse for playing Taylor Swift songs over the PA at a volume so loud the songs were distorted. Who knows the sensitivities of those passengers not travelling to the concert? Statistics would indicate many on board have no interest in the latest pop star and could well be travelling while dealing with grief or illness for example. Cabin crew failed to display the appropriate awareness of their passengers.
