Manila to Tokyo
Our scheduled flight was cancelled on the spot due to a crew member getting sick. It was a poorly managed situation as all of us passengers have already checked-in and we were simply made to wait without any assurance or given timeline of when the next flight will be. The notification of the cancelled flight was made way past the time of departure.
We tried to coordinate through hotline, even speaking with an agent for more than an hour, and to no avail they didn’t have any idea what plans have been set out for us who needed to be in Tokyo as we had prepaid arrangements and plans. This left us with no choice but to book to another airline for a hefty price as Jetstar cannot finalize a decision that morning.
Tokyo to Manila
Both our baggage were not included in the return flight because the plane was overloaded. We prepaid our check-in baggage of 20 kg each person and only checked in less than that which makes me wonder why Jetstar didn’t even foresee the load the plane had to carry.
We were only informed that some baggage were left when we were waiting at the pick up area in Manila airport and both our names weren’t even included in the list.
