Sadly, like many other passengers I have been trying to get in touch with Eva Customer Service to modify my ticket without success (literally, dozens of calls during their posted hours of operations that are answered with a recording telling me to call back). I would expect to be able to do this on their website, but apparently since my ticket involves multi-city (rather than round-trip), the change requires to be done via Customer non-service. This is very sad as I’ve flown Eva from SFO to southeast Asia often for about 15 years and have generally enjoyed the comfort and level on onboard service. However, this issue has so turned me off from Eva that I probably will look to Singapore Air or another carrier for future travel – even recognizing using Singapore will add to my time in the air.
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