Worst experience ever. After only being informed once arriving at the airport about a compete flight change (different airline and different day) their customer care was even worse. One month after emailing them I received feedback saying they sorry for their poor service delivery and they offered me compensation.
They asked me to send through my banking details so that they could transfer the money into my account. I sent through the required information, only to get one last slap in the face from this joke of an airline. Their response read “We are sorry for previous email we must respectfully inform you that current European regulations are not applicable to the routing travelled.”, this after initially receiving a contradictory email which said the opposite – “In accordance with applicable EU regulations, we would like to offer you compensation in the amount of…” I am not sure where to take this further as their customer relations department have lacked proper explanations and are extremely contradictory. If this if how they handle poor service, I can confidently say that I will never recommend, nor will I ever fly with then again in my life.
Home Eurowings review by Jared
