We booked the whole trip over Delta. They partnered with KLM. We received a message that our luggage was on board. In Amsterdam we had to run and wait in line to go through the immigration checkpoint. We just made it to our last connection. In Florence we found out our luggage didn’t. We left our info and received a phone number to contact. Luckily the people at the hotel intermediated. They made several calls, Delta referred to KLM, KLM to Delta. We ended picking it up ourselves.
For the return flights we were unable to select seats for the last leg or enter meal preferences. There was a delay. In Atlanta the immigration is old school, even if you have a USpasport. Long wait. The luggage needed to be picked up and immediately handed over for the connecting flight. Last leg was a disaster. We got seated separately. My husband was next to an oversized gentleman, who was nice and apologetic but in reality needed the 2 seats for himself. In the middle of the flight he was able to switch but that seat was broken, however in the end preferable then being squeezed in.
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