Yesterday, Delta at RDU (NC) did not want to board me because their obviously outdated information system showed that I needed a visa before departure for my final destination in Africa. Despite my documentation showing I would get a visa on arrival and the fact that I had an official from that embassy in Washington also telling the agent that I would get the visa on arrival, they refused to budge because they had “Never heard of the problem”. Someone from headquarters was ready to let me go but the agent wouldn’t agree if it was in writing to show he wasn’t personally responsible. They finally booked me only to NY where I had to claim my bags and haul them to Air France, where they checked me in without any problem. Unfortunately, the stress Delta put me under (I am 69 and stood for an hour and a quarter dealing with the agent and then had to literally run to catch the plane) made me ill on the next connecting flight. If they had only called Air France as I had suggested, they could have solved the problem and avoided what was for me a terrible experience. Delta needs to change its corporate culture so that staff can deal with problems and customers more effectively.
Home Delta Air Lines review by David 2016-03-15
