Had a booking with Air New Zealand in August. They had changed my flight time to later in the day. After contacting their phone lines and waiting all day for a call back they explained they couldn’t do much and I would have to pay an over-the-phone fee for them to change anything. Upon checking the link they had sent over SMS it was redirecting me to a page not found. After messaging them on all social media channels I finally got a reply 1 month after the flight had already been finished. Not the best service from AirNZ. Also noticed they don’t do a safety demonstration on the aircraft besides pointing out the doors. There are many tourists that may not understand the videos and need a visual demonstration. Quite a disappointing experience from a government-owned airline with premium prices that don’t come with a premium experience.
Home Air New Zealand review by Mikey
