Air Europa
reviews

Due technical problem before flight to Tenerife North at October 22nd we waited for departure in airplane at Madrid airport almost one and half hour without any offer of even a bottle of water and then when we departured they started with selling of water and sandwiches just like we did not sat in plane without any support for so long time because of their technical problems. Very dissapointed because we arrived to Madrid with another company and got water and meal even when everithig was on time.

I was going to travel with them soon, but due to a setback I was forced to request the cancellation of the flight the day after I booked it and 1 month before the date of the flight itself. Well, to my surprise, the intermediary agency (Booking) and Air Europa itself informed me that the reservation was non-refundable. According to them, since it is non-refundable, they will not refund me a single euro of the paid ticket. This seems to me to be EXTREMELY serious and should be brought to the attention of each and every one of the customers who are going to fly with them, so that they are completely clear about the trip before booking a flight with this company, since in case of cancellation they will lose their money completely.

First time and last time that I fly with Air Europa. It is all about revenue and no service. The wifi is unacceptable. I have flown around the word, it is a family hobby. The charges for luggage is outrageous. 120 euros for each piece of luggage! The service inside the cabin is all about revenue. You get charged for every single drink after the main service. The cabin was disgusting to say the least. I flew from Madrid to Miami . An international fly! Be aware about the hidden charges.

Very good for the price!

Una decepción total. Compré tres tiquetes con tres meses de antelación y desafortunadamente uno de los pasajeros tuvo una emergencia médica/familiar que le hace imposible viaja (su hijo sufrió un stroke – infarto cerebral). Contacte a la aerolínea buscando alternativas y la respuesta de la asesora al cliente es que solo son causas validas si el pasajero mismo se muere o es hospitalizado tres días antes del vuelo (que tu hijo sufra un stroke no es una razón para no viajar según Air Europa). Le pregunte por diferentes alternativas y NO están dispuestos a cancelarlo, NO están dispuestos a dejar el tiquete abierto/flexible, y NO están dispuestos a transferir el tiquete a otra persona. Literalmente la persona que sufrió el stroke no puede hablar, no puede mover la parte izquierda de su cuerpo, no puede caminar, pero para Air Europa no es impedimento suficiente. Por aerolíneas como esta basura es que el sector tiene mala reputación. Empresas atascadas en los años 90s para quienes sus clientes no son más que un número. He viajado por todo el mundo y jamás había experimentado tanta falta de empatía.

Worst lost Baggage service. This company is unable to schedule the delivery of lost baggage or even give a clear answer.

Now I see why Air Europa has such a low rating. We flew by this airline in October from Madrid to Lisbon. There were 2 people in the wheelchairs: my husband and one more passenger. Usually, passengers in wheelchairs are taken on a plane first, along with 1st class/business class passengers. With this company those 2 passengers had to wait until all passengers had boarded and after that were allowed to be wheeled to board. On the top of that we were told to check the carryover because they did not have room on the plane. I refused because in the carryover bag we keep all medications for my husband. They even called the pilot, but, finally, found room for our carryover bag. Ridiculous! I told them that we never flew by any airline that put people in wheelchairs the last to board. Never will use Air Europa again.

We unfortunately flew flight UX015 MADRID San Pedro Sula which was a long haul flight 12.5 hours. From the start the boarding experience was draconian and terribly organised with both elderly and disabled people left waiting on stairs to enter bus to board plane on runway. The food served was not eatable.The staff wanted to charge for a glass of wine to accompany an eatable meal. The flight staff seemed lazy and Totally not organised.Toilets not cleaned. Not even checking safety of passengers and advising safety exit of plane in an emergency. The seating was incredibly uncomfortable for a 12.5 hour cross Atlantic flight. The wait for checked -in baggage on arrival was over 1 hour and 2 suitcases arrived damaged. We never wish to fly this terrible airline ever again.

During our trip from Madrid to Miami, Air Europa lost one of our suitcases. I filled a PIR report in Miami immediatetely after landing, and also called Air Europa every day during the vacation, to ask for the suitcase, but it was not found. After vacation was finished, I immediately sent a formal claim by post to them, but they refuse tok take any responsibility. They are not able to tell me where the suitcase is, and they are not willling to pay any compensation for the lost luggage. Very irresponsible. Never again Air Europa.

I flew UX89 from Madrid to Santo Domingo. No boarding in groups, so usual chaos. When I approached my seat (47D), I noticed someone already was sitting there. A crew member came up and told me I was wrong (I wasn't) and demanded I should take the seat behind it (48D in my opinion). I didn't argue. Then of course a passenger who had booked 48D came up. The same steward suddenly explained to me that I am plain wrong and that 47F in fact was 47D. It took 2 other crew members to convince the steward that I was right. Unbelievable! A crew that is not aquatinted with seat numbering!! Then of course the usual odd things: Horrible food, 3 Euros for headphones on an intercontinental flight. Of course my steward did not issue the immigration forms before landing, so customs took additional time. NEVER EVER AIREUROPA!!