Virgin Australia Wins Coveted Cabin Crew Award

by Christine Forbes Smith
November 13, 2018

Virgin Australia is a big winner in the 2019 Excellence Awards taking out the highly coveted Best Cabin Crew and being named in the global Top Ten. the world’s only airline safety and product rating website promotes excellence and innovation in the airline industry, and the pinnacle of these efforts is its Airline Excellence Awards.

Best Cabin Crew

Virgin Australia has once again won this award.

According to Editor-in-Chief Geoffrey Thomas, “Virgin Australia’s cabin crew treat every passenger whether in row 1 or at the back of the aircraft as a special guest.”

“Their commitment to their passengers is outstanding and is a benchmark of what cabin service should be.”

“What the passenger never sees is the intense training and high pass marks that cull out many hopefuls,” said Mr. Thomas.

“And this applies to ground staff as well, where the standards are just as high.”

Top Ten 

Virgin Australian also made the Top Ten at number 5.

For rankings, the editors of, some of the most experienced and awarded, combine four major international industry and government audits, with another nine key criteria that include: fleet age, passenger review ratings, profitability, investment rating, and key product offerings to arrive at a ranking.

“We are looking for leadership, airlines that innovate to make a real difference to the passenger experience particularly in economy class,” said Mr. Thomas.

A significant factor in Virgin Australia’s ranking in the Top Ten is it’s stunning Business Class that won Best Business Class for 2017 and 2018.

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One of the outstanding features of this product is the bed. With its triple-layer seat cushion supported by a hammock sub-frame, it virtually guarantees a great sleep.

And there is plenty of space for gadgets, including shelf-space where passengers can park a laptop while dining. This is especially true of in the suites fitted to the airline’s Boeing 777s.

“The Business” suite also cocoons the traveler to give maximum privacy. The product is fitted across all the airline’s A330s and Boeing 777s.
Virgin Australia business class