Up and coming documentary director Thomas Meadmore returned to London last week from Australia and put Qatar Airways ‘ award-winning business class to the test.
Tom’s verdict? “Sensational. I have been in Perth, Australia for nearly two months, working very hard on a film project and what a lovely surprise waiting for me at the airport – an upgrade to business class. Extremely happy news,” he said.
Tom came out to Perth in economy class but was delighted to find that he had three seats to himself. “Qatar Airways was great. The food was the same. All of the staff were wearing PPE and I had three seats to myself the whole way. What was really impressive for Tom was the airline was taking “safety very seriously, and I felt extremely comfortable.”
For the trip back Tom was on an Airbus A350-900 with the previous business class product and then the award-winning QSuite on an Airbus A350-1000.
“The first leg was tremendous – incredible service coupled with perfect comfort and I had a great sleep.”
Tom explains that he was so taken by the service on the first leg he only had limited space left for filming the Qsuite. So Tom has put experience that into words…..
“On the final leg to London, an incredibly friendly host asked me if I would like something to drink, and eat. Within seconds I had an orange juice in my hand and delicious cookies and snacks to nibble on. We hadn’t even taken off yet.
“The Qatar Airways’ COVID-19 pack was very comforting and had all the things you needed to add your own touch of protection.
“When alone I found myself sitting in what can only be described as a ‘pod’, a small roofless room which contains a chair that becomes a bed, a large video screen, all manner of compartments for me to put my things and of course, a sliding door.”
“I felt so secure, so cocooned. I was amazed by the space. I was thrilled with the privacy. And I was taken with the service – above and beyond. That’s the thing that really gets me over the line – the service.
“While I was in the Qsuite (and on the first leg as well) I was made to feel like nothing would be a problem. There was nothing that couldn’t be done or provided for me. I felt… free. A strange thing to say, but for anyone whose flown before might know what I mean.
“And every time a host brought me something to eat or drink, it was nothing but smiles and generosity and a sense that they were really happy to be making me feel comfortable. I haven’t felt this kind of service in a very long time.
“Doha airport was understandably quiet due to COVID, but it was comfortable and above all else, everywhere I went I felt welcome and that it was a pleasure for them to help me. How can you beat that kind of experience?” said Tom.
Qatar is leading the industry in COVID-19 compliance and has been going above and beyond most airlines in ensuring passenger protection and confidence.