Singapore in $S50m major revamp of Changi T3 lounges

Singapore Airlines will spend more than $S50 million($US36.9m) on renovating its SilverKris and Krisflyer Gold lounges at Changi Airport Terminal 3. The major revamp, due to start in August and finish by mid-2021, will see an overall 30 percent increase in space and total customer capacity at the Terminal 3 lounges. The construction process will be carried out over four phases, during which the lounges will be progressively renovated in sections, starting with the Business Class Lounge, followed by the First Class Lounge and The Private Room, and finally the KrisFlyer Gold Lounge. Customers affected by renovation works will be invited to temporary lounges to ensure minimal disruption during this period. The airline says new lounges will offer more generous open spaces, upgraded facilities and a wide array of food and beverage selections tailored to the needs and preferences of its customers. It says hospitality designers Hirsch Bedner Associates will inject a fresh look and feel to each lounge that is modern yet homely “while inspiring a sense of timeless elegance”. Suites and First Class customers can look forward to a new version of The Private Room and First Class Lounge, with "carefully designed luxurious and intimate seating spaces suitable for both work and rest".

The First Class Lounge will continue to feature a flagship bar, and The Private Room, a full-service fine dining section within the lounge with top-range cuisine. The Business Class Lounge will be expanded and feature four distinct zones that cater to travelers with different needs. Customers with a short transit can have a light snack in a relaxed café setting, while those with more time to spend will be able to explore a full selection of Asian and international cuisines in the dining hall, including live stations that will offer signature local delights. A highlight of the new Business Class Lounge will be a full-service bar that doubles up as a self-service breakfast station in the mornings.

Productivity pods will also be available for customers who need a discreet corner to catch up on work, while a rest area with chaise lounges will be provided for customers to catch some shut-eye before their flight. The KrisFlyer Gold Lounge will double in capacity and include dedicated working spaces, as well as larger al fresco seating and dining areas. The lounge will also be equipped with restrooms and showers. “With extensive research and feedback garnered from our customers, we have relooked and re-envisioned our customer journey to develop this new design concept for our lounges at T3,’’ said senior vice president customer services and operations Marvin Tan. “Keeping the needs and wants of our customers in mind, we aim to deliver an experience that exemplifies the luxury and warm hospitality that SIA is known for. “The project is a key part of our commitment to constantly elevate the customer experience, on the ground as well as in the air, and we look forward to revealing the exciting new offerings as construction progresses.’