By Geoffrey Thomas
Published Tue Oct 29 2024
AirlineRatings.com has been given special and rare access to Korean Air’s Operations and Customer Centre in Seoul.
The OCC is the heartbeat of Korean Air and monitors 450 flights a day 24/7 with over 280 specialists rostered over three shifts.
Every aspect of the airline’s operations is monitored in real-time.
If there is an incident or delay, specialist teams meet to arrange a rapid response to ensure the minimum of delay.
Korean Air has 136 passenger aircraft and 23 freighters that operate to 113 cities in 40 countries.
Korean Air is rated as a seven-star airline by Airlineratings.com and was voted by the industry journal ATW as its Airline Of The Year in 2021.
Korean Air has also been a major winner in the AirlineRatings.com Airline Excellence Awards.
Geoffrey Thomas was a guest of Korean Air.
