AirlineRatings.com has been given special and rare access to Korean Air’s Operations and Customer Centre in Seoul.
The OCC is the heartbeat of Korean Air and monitors 450 flights a day 24/7 with over 280 specialists rostered over three shifts.
Every aspect of the airline’s operations is monitored in real-time.
If there is an incident or delay, specialist teams meet to arrange a rapid response to ensure the minimum of delay.
Korean Air has 136 passenger aircraft and 23 freighters that operate to 113 cities in 40 countries.
Korean Air is rated as a seven-star airline by Airlineratings.com and was voted by the industry journal ATW as its Airline Of The Year in 2021.
Korean Air has also been a major winner in the AirlineRatings.com Airline Excellence Awards.
Geoffrey Thomas was a guest of Korean Air.
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