
South African Airways (SAA)
About South African Airways (SAA)
Ratings
Safety
Product
Passenger rating
See more about South African Airways (SAA) safety ranking
Passenger ratings
Overall Value for Money
2.5
From 47 reviews
Seat and Cabin Space
2.8
From 47 reviews
Customer Service
2.6
From 47 reviews
In Flight Entertainment
2.7
From 42 reviews
Baggage Handling
3.0
From 1 review
Check-in Process
3.0
From 1 review
Meals and Beverages
2.8
From 46 reviews
Recommend Airline
37.5%
From 48 reviews
Latest reviews
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It's not a review of a flight but about customer care before the flight. SAA canceled my flight, bought two weeks before. Considering it was a multi-track flight (6 flights) i booked all the seats, but after the cancellation of two of these, they erased all the booking seats. I asked to proceed to re-book the seats for free, because i have already paid for them. I contacted the customer care on twitter and one operator was good and wrote me he/she rebooked all the 4 SAA flights. After 3 days the seats seems not yet booked and I'm trying again to have an answer from them on twitter, without success. I'm really disappointed because my expectation, considering they canceled my flight, is to have more customer attention about a simply request like the one of booking a seat.
5 / 10

I booked a business class flight from Columbus, Ohio to Durban, SA on SAA because it appeared on the reservation to be a two-stop itinerary (Washington-Johannesburg-Durban) rather than 3 stops on my preferred airline. After booking, I find that it is actually a 3 stop route, with a refueling stop in Dakar. This was not apparent in the booking process and only apparent upon checkin. To add to this, we were not allowed to get off the plane during the refueling stop and then my request for a cup of coffee was refused. The plane itself was very old, the seats uncomfortable, and shockingly for a 16 hour journey, NOT lie-flat. The power outlet did not work. I will definitely avoid SAA if possible in the future. No snacks to mention in the galley during the flight. I travelled 350,000 miles in the air last year with multiple transatlantic and transpacific flights and this was the worst.
3 / 10

Great flight and airline. Food was good, seat comfortable and service excellent. Better than most airlines Iv'e flown.
6 / 10