
Luxair

About Luxair
Passenger ratings
Overall Value for Money
2.3
From 3 reviews
Seat and Cabin Space
2.7
From 3 reviews
Customer Service
2.3
From 3 reviews
In Flight Entertainment
1.0
From 1 review
Baggage Handling
1.0
From 1 review
Check-in Process
3.0
From 1 review
Meals and Beverages
3.0
From 2 reviews
Recommend Airline
33.3%
From 3 reviews
Latest reviews
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7 hour unexplained delay that was also continuously extended. No explanation provided. No offer of food or a drink at the airport. Customer Service rep who answered the phone did nothing except apologize in a tone that sounded the exact opposite of sorry. I thought she might have been about to laugh at one point. This is an expensive airline that isn’t worth the amount they charge. Avoid if possible.
3 / 10

Pending review On the 30th of November my Luxair flight was 3 Hours delayed which due to the EU passenger regulation (EG) Nr. 261/2004 entitles me to a 250€ compensation. I emailed the customer service and they claim that "the flight was only delayed 2 hrs 59 Minutes" - I was on the plane and it did not leave after 2hours 59 minutes - we were still standing on the ground. I also have pictures proving that we were still on the ground (with time and date) and they still rejected my claim. DON´T FLY LUXAIR - don’t support this corruption I will never fly with Luxair again! Spread the word. Social media should at least give the power to the people to make this corruption and bad behaviour of a brand public so please share it.
1 / 10

I used Luxair as a connection between Frankfurt to Luxembourg. It was a short flight yet they served sandwiches! I like this little airline very much!
5 / 10